Standby Rules and Strategies for International Flights
What can you do if you need to take an earlier flight to get to your destination on time? Can you switch from an international connecting flight to a non-stop to your destination? Standby rules are pretty clear for domestic flights, but can get murky when traveling internationally. Read on to learn more about the policies of major domestic airlines for international standby travel.
American
According to their page on Same-day Flight Change and Standby Options, these options are only available for flights in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean.
Delta
Delta's web page regarding same-day travel changes is very clear: you can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights, and no routing changes are allowed.
United
One small silver lining in United's switch over to the SHARES program in March of 2012 was its adoption of same-day standbys on international flights. There is no language in its page on same-day flight changes that excludes international flights. The price is $75 for Premier Silver and non-Premier members, and free for those with higher status.
US Airways
US Airways same-day standby policy, known as MoveUp, allows for a flight within six hours of your original departure time, on the same day or before 3AM the following day. The routing has to be the same.
According to the US Airways website, the fee for MoveUp is $75 for flights within the United States, Latin America, the Caribbean and Canada, and $150 for flights to/from Europe, Israel, and/or South America. Thankfully, the fee is waived for Dividend Miles Preferred and AAdvantage elite status members.
Beyond the rules
According to their posted rules, United and US Airways offer international standby, and American and Delta do not. Yet I have observed that ticketing and gate agents can grant same-day standby requests under certain circumstances:
- Oversell situations. If a later flight is oversold, ticketing agents will be happy to accept volunteers to fly on a different flight.
- Irregular Operations (IRROPS). When a flight has been cancelled or delayed due to weather, maintenance, or for any other reason, check-in and gate agents are empowered to re-book passengers to their final destinations on earlier or more direct flights.
Agent discretion.
The fact is that airline staff can break the rules if they choose to. When you check in for your flight at the airport, the ticket falls under the control of the airline operating that flight. Knowing this has recently helped members of my immediate family to get put on earlier flights with non-stop routing on both Delta and United, without paying any fees.
In one instance this year, a traveler in my family needed an earlier flight on the original day of departure on United from Newark to Tel Aviv to attend a funeral, and was granted permission. More recently, another family member was able to change three award tickets from Madrid to Atlanta via JFK to a non-stop itinerary to Atlanta.
Here is some advice to help you benefit from some "agent discretion":
1. Check availability. Search your carrier's website to see if they're still selling seats in the class of service you need. If so, you can mention this to the representatives you meet. If they aren't even selling any seats, you have very little chance of standing by, but if you don't mind the bad karma, you can always hope that other travelers will miss their connections.
2. Call first. It can't hurt to call the airline within 24 hours of your flight to request a different itinerary. You may be offered standby for a fee, or you may learn that your ticket can easily be changed. For example, American does allow free changes to its award tickets so long as the origin and destination are unchanged. In other circumstances you might discover that there's a weather waiver or some other event that qualifies you for a free change.
3. Check in early. Not only will there be greater likelihood that any unsold seats are still available, but the check-in staff may be less rushed and more likely to assist you.
4. Be extremely nice. You are relying on the good will of an airline employee to re-ticket you for your convenience, so give him or her a reason to do so. Some factors are beyond your control, but being kind isn't one of them.
5. Ask for an appeal. On the way back from Madrid, my family member's request to be re-ticketed on the non-stop flight was initially denied. They humbly pleaded with the agent to see if there was anyone else that might be able to help, and a supervisor ultimately changed their flights. After trying your luck with a ticketing supervisor, you can also plead your case to staff in the business lounge, and finally to the gate agents.
6. Don't check luggage. One of the obstacles to international standby can be the security requirement to match bags. When my family member was traveling to Tel Aviv, he was able to pack everything he needed in just a carry-on, which enabled the gate agent to eventually clear him for the earlier flight. Had his bags been checked, the gate agent may have been unable to help, or may have not bothered to avoid a security hassle.
7. Have some documentation. My family member needed to be on the earlier flight to Israel in order to attend a funeral, and he even had an image of the deceased's death certificate on his mobile phone. If your need to travel is due to some emergency or unusual event, it can help to have some sort of documentation with you, even if only to elicit sympathy.
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Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.