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Starwood's YOUR24 Platinum Elite Benefit Is More Like 50/50

April 04, 2013
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3 min read
Starwood's YOUR24 Platinum Elite Benefit Is More Like 50/50
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When Starwood Preferred Guest enhanced its elite benefits last year, one of the perks was the benefit awarded to Platinum members who reach 75 nights or more called YOUR24. YOUR 24 is the ability to check in any time you want and check out 24 hours later (or at the same time on your check-out date). For example, if your flight arrives at 4:00 am, you can confirm that arrival time and check out at 4:00 am on your departure day, which could be a good benefit if you have a late-night flight. You just need to confirm it within 48 hours. Plus, if you check in anytime 9am and after, you still get 4pm late checkout. If you check in before 9am, your 4pm late check-out will not be guaranteed.

YOUR24 is part of SPG's new Platinum benefits.

There's nothing worse than arriving somewhere super early in the morning and then having to wait around all day until 3:00 or 4:00 pm to check in, when you're already exhausted and have wasted a day, so I was planning to use this benefit all over the world in the time since I hit the 75-night mark and even surpassed the 100-night mark just under the wire at the end of 2012.

However, this benefit is based on availability and is managed online and through the Platinum line. When a pilot ran with certain members in 2011-2012 it found that nearly every single stay was accommodated. In the time since it's been opened up to all 75-nighters and that I've tried to use it, however, I've found availability to be extremely spotty at best and have only been accommodated about 50% of the time, which seems to be in line with what other TPG readers have emailed me.

Here's a brief rundown of my YOUR24 experiences:

Westin Dublin in December 2012 - DECLINED

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St Regis Monarch Beach in February 2013 - DECLINED

Le Meridien Monaco in September 2012 - APPROVED

Four Points Sheraton Miami - Approved but then declined when they upgraded me to a suite so MIXED

All in all not a very impressive track record - especially considering I'm an SPG 100-nighter and have a Starwood Ambassador who's supposed to be on my side helping me with benefits like this but who has proved less than effectual, unfortunately.

So my question to you is, have any of you other Starwood Platinums had similar experiences? Have your YOUR24 requests been fulfilled or have they been declined? Share your experiences below!

[card card-name='Starwood Preferred Guest® Credit Card from American Express' card-id='22034416' type='javascript' bullet-id='1']

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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.

  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.

  • Annual Fee

    $325

  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.