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When Irregular Operations Go Horribly Right: Flying British Airways New First Class on the Oneworld Megado

Jan. 26, 2012
4 min read
When Irregular Operations Go Horribly Right: Flying British Airways New First Class on the Oneworld Megado
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After a very busy first day on the Oneworld Megado in London and a night at the Hyatt Churchill, the Megadoers arose bright and early for the American Airlines flight back to Dallas.

When I got in the cab to get to the Heathrow Express, I noticed there was a voicemail from American Airlines - apparently the flight from London to Dallas was cancelled and I was reaccomodated. Weird - I loaded my AA iPhone app and saw that I was put on the British Airways nonstop flight, which left an hour later. However, it didn't show was class I was in - originally I booked the discounted group business class rate and then won an auction to upgrade to First Class for $1,200. Would American honor that and put me in British Airways First Class?

I was one of the lucky ones. I assume because I am an Executive Platinum, they put me on the London-Dallas non-stop aboard a 747, though some other First Class passengers were downgraded to Club World Business Class and most business class passengers had to re-route on other airlines or via Newark, Chicago and Miami.

Killing an extra hour at Heathrow as a First Class passenger was a treat, since their Concorde Lounge is fantastic, with a full-sit down restaurant and great plane-watching views. As a First Class passenger you can guest one other person in, so a bunch of us hung out there before we dispersed to our different flights. I had a traditional English breakfast and some Taittinger Mimosas that helped me start off my long day of travel on the right foot.

English Breakfast at the T5 Concorde Lounge

Honestly, the only negative aspect of the journey was the disheveled "come one, come all" boarding process. There was a fast track lane for premium cabins and elite passengers, but it wasn't well policed and it was blocked by the stampede of the chock-full 747 passengers who wanted to get on their way.

Borderline chaotic boarding

However, once onboard and I turned left toward the nose of the 747 to the First Class cabin, all stress dissipated. We were welcomed by a super-friendly Dutch purser and a bunch of us Mega Doers took our seats and kicked off the trip with British Airways' signature cocktail, the Kir Royale.

My British Airways First Class seat--just as nice as I remember!
The overhead view of my seat.

The lunch service started once we were airborne and I had a salad with smoked tomatoes and a crawfish terrine to start, both of which were just so-so, but I really enjoyed my main course of duck and a deconstructed rhubarb crumble for dessert.

The fabulous duck I had as a main course.

I stretched the seat to its full lie-flat position, got about 6 hours of sleep, and woke up in Dallas ready for another day of the Megado.

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Deconstructed rhubarb crumble...yum!

Do I think it’s embarrassing that this happened to American Airlines on their Megado? A little, but airplanes have mechanical issues all the time, and the AA and BA crews did their best and got all of us on planes (most of us in our original class of service) quickly—and the bottom line is, we all eventually got to Dallas today, though I was definitely one of the lucky attendees, and I got to experience another Oneworld partner airline rather than flying American the whole time.

Note: If you want to fly British Airways, you can transfer American Express Membership Rewards points at a 30% bonus until January 31, 2011 and Chase Ultimate Rewards points (from Sapphire and Ink Bold cards) also transfer at a 1:1 ratio.

The Kicker

American slipped a note under my door apologizing for the cancellation and notifying me that in addition to the miles and double EQMs I would have gotten if I flew AA, I'll get an additional 25,000 miles deposited into my account and two additional systemwide upgrades. Now that's what I call proactive, stellar customer service!

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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.