How Do I Follow The Site And How Do I Contact The Points Guy With Questions?

by on August 18, 2013 · 7 comments

in Points Guy Pointers, Social Media, Sunday Reader Questions, Video Blog Post

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Multiple TPG readers have asked:

“How do I get in touch with the Points Guy to ask questions about miles and points, and how do I follow the site via e-mail or a feed?”

I have been asked countless times by readers how to follow the site via e-mail or a feed, or how to contact me with questions. While I would love to be able to talk with each and every one of you, with over half a million readers coming to the site every month and hundreds of questions coming in each day, unfortunately I can’t answer every single question. So I decided to do a roundup of the best ways to stay in the know so that you don’t miss out on any amazing deals and you can catch me on the fly.

If you want to get my posts in real time via a feed it is simple. You can follow this link or use a service like Feed Weaver to get all your links and websites in one spot. I personally prefer visiting each and every site that I like, I’ve got them bookmarked on my phone and on my computer, but if you’re following a lot of sites then Feed Weaver will help you collect them all in the same place.

We also have a daily e-mail blast which you can subscribe to that goes out every morning, it will collect all the posts from the day before that were published after around 9:00 am. One thing I will warn you of because I have gotten a few angry e-mails about it – when there is an amazing deal going on, sometimes it only lasts a couple of hours, like the American Airlines fast-track elite status challenge promotion from earlier this week, or in January there was the American Express Platinum card 100,000 point offer. If you rely on that daily e-mail to get the breaking news, you may miss offers that are already gone by the time they publish. It is an automatic feed and I don’t change it due to spam regulations, so if you sign up, you are going to get one e-mail every day from me.

Following @thepointsguy on Twitter is the best way to stay updated on the hottest deals.

Following @thepointsguy on Twitter is the best way to stay updated on the hottest deals.

The best thing to do is to follow me on Twitter @thepointsguy. You can even set an alert so that whenever I have a new post, it will text message you, although that could get a little bit too much but at least you would never miss out on a deal! We also have a TPGalerts Twitter that is only breaking top deals, so I would recommend inputting that one for SMS text message alerts since we only use it for the very best, limited-time deals, and ones you’ll want to know about as soon as they break.

Keep in Touch!

If you want to just keep in touch, send me your thoughts or write me questions, you can always e-mail me at [email protected]. I do get an incredible amount of e-mails every day – which I love! – and I try to respond to as many as possible, but sometimes I just don’t have enough time in the day. The site now has over 500,000 unique visitors a month, so as you can imagine, the incoming e-mails can get overwhelming, but we do have a team of people now to help and we do try to get to every one, so please be patient if you submit a question and you don’t hear back from us immediately.

If you search for 'the points guy' and your query, you will most likely find I've already written about it.

If you search for ‘the points guy’ and ask your query, you will most likely find I’ve already written about a topic.

If worse comes to the worst and you are wondering about a specific topic or question, I might actually suggest one of two things. The first would be just go into Google and type in and whatever topic you are searching for, as there is a good chance that I have already written about your question in one way or another (and if you want me to update the post, e-mail me and I’ll take it under consideration!). I’ve also got a great search function on the site, which you can find in the upper right-hand corner and it’s powered by Google, so it’s great at finding specific posts.

One great way to catch me on the fly and to get a quick response is to Tweet me. The reason I like answering questions via Twitter is that you’ve got to be short and sweet, so if you have a quick question, I’ve got a quick answer.

Remember, as much as I want to help you through your entire strategy of points and miles – and you know I’m still fascinated by the ins and outs of every specific situation since there’s always something new to learn – sometimes I just can’t do that for each and every person.

When it comes to helping you plan your award trips, though, luckily, there are some really fantastic award bookers out there who will charge you a small fee and help you put together the most amazing trip and save you thousands of dollars. Personally, I think you should learn to book your own awards since that is the most rewarding experience and you’re your own best travel agent, but if you’ve got family or friends who want to pay for it then some of my favorite award bookers are Points Pros or Book Your Award.


My Instagram pictures give a sneak peek at my travels while I am still away, such as my latest trip to Dubrovnik.

In general, please feel free to reach out through any of these means – including Instagram. It’s one of my favorite apps and I post pictures from all around the world and generally you will get an inside peek into my travels before I come home and actually have a chance to write the inside trip report. I’m also on Facebook more and more and love taking comments and questions there, as well as sharing photos and hearing from you, so feel free to reach out to me on my page.

In the past couple of years, the site has grown tremendously, and I owe that all to you, my readers. My team and I love hearing from you – whichever way you choose to communicate – and we try to respond to as many of you as possible, so please feel free to reach out via e-mail, Twitter, Instagram, Facebook or any other way you like and we’ll be in touch. Until then, happy travels!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Dan Nainan

    PG, this is enormously helpful, thank you. I know you must be inundated, but you really are amazingly helpful. I can’t tell you how many amazing things I’ve learned from your site. Just one example is the round-trip ticket I found from New York City to Maui for $397 (I know, insane!) thanks to you!

    Keep up the fantastic work, and thank you so much for this fantastic public service. And you can’t beat the price LOL!

  • Grant

    Just bookmark TPG, check in the morning, check in the afternoon, and check at night.

  • Zila

    Right on!

  • Seth

    How about a new rule, no ridiculously simple questions that could be answered by using google for 2 seconds. I also think you should make people aware of flyertalk. Teach a man to fish! Too many people get into this game and expect everything to be spoonfed to them rather than taking the time to learn about this hobby of ours.

  • caravan70

    Now that Google Reader has gone the way of the dodo, I follow you on Feedly and check it every morning and later in the afternoon… seems to work well. I’d try to get in touch with you if I really had a question I needed answered immediately, but I’ve usually found answers on Flyertalk or Milepoint or the like by doing a simple search. What I love about what you do is that you distill travel questions down to incisive posts, and alert those of us who may not travel quite as much as you do (after all, it’s your job now) to great deals and interesting new developments (lie-flat seats on Delta transcoms, for example). Thanks for that.

  • caravan70

    transcons, that is. Think I’m still waking up, and the coffee in the kitchen isn’t quite ready yet. ;)

  • Dan

    Not going to happen. He will lose too much money from the affiliate $$$

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