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United Cancels Mistake Hong Kong Award Tickets

Brian Kelly
Brian Kelly
Founder and “The Points Guy”
Since launching TPG in 2010, founder Brian Kelly has expanded the team to include a distinguished editorial staff and an extensive network of freelancer contacts from around the globe. Today, TPG reaches 11 million unique monthly visitors and more than 3 million followers across social media platforms and has offices in New York City, Charlotte and the U.K.
July 20, 2012
•
2 min read
United Cancels Mistake Hong Kong Award Tickets
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Around 8pm on Thursday I noticed that United canceled my 4 mile Hong Kong first class award ticket. I was a little annoyed that they did so without even contacting me, but their mass email just came through:

"Update regarding award itinerary that includes Hong Kong

Dear Brian Kelly,

You recently requested the ticketing of MileagePlus award travel to, from or through Hong Kong (confirmation XXXXXX). Because your account does not have enough miles to complete the purchase, we have canceled the ticket for non-payment and refunded all taxes and fees. The number of miles required for this award was provided during your transaction and is published on the MileagePlus travel award chart on our website.

If you have already canceled the ticket, please disregard this email.

We appreciate your understanding and look forward to serving you in the future."

I guess the Department of Transportation's rules didn't come into play because United did actually list the correct amount of miles needed, but it totaled up incorrectly upon checkout. Oh well, we all knew this was a mistake with a large percent chance of it not working out, so I don't think anyone should be angry. People who had plans to fly before July 21, 2012 actually had the deal honored, so congrats and safe travels to those lucky few!

On to the next deal...
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