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Hilary hits California and Nevada as airlines cancel flights and issue weather waivers
Clint Henderson is a managing editor at TPG who has worked in the journalism industry for more than 25 years. He is obsessed with travel and has used points and miles to explore the world.
August 21, 2023 • 9 min read
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don't cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.Editorial disclaimer: Opinions expressed here are the author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
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Quick summary
A rare tropical storm, formerly Hurricane Hilary, caused significant flooding and travel disruptions across Southern California and Nevada.
Hundreds of flights were canceled, with airlines issuing weather waivers for affected airports in Mexico, California and Nevada, allowing travelers to reschedule without change fees.
Theme parks and attractions in Southern California closed or reduced hours due to the storm, with reopening plans dependent on weather conditions.
Travelers impacted by cancellations are entitled to full refunds and are advised to document expenses and delays for potential insurance claims.
What to consider
Weather waivers generally require travel to remain between the same cities and in the same cabin as originally booked, with rebooking deadlines and possible fare differences.
Most airlines are not obligated to provide compensation for weather-related delays or cancellations, but some travel insurance or credit card protections may apply if you used eligible payment methods.
It is important to act quickly by contacting airlines through multiple channels and to keep receipts and documentation for any claims.
What you'll miss from the article
Detailed guidance on navigating flight disruptions, maximizing rebooking options and preparing documentation for trip delay or cancellation claims.
Generated by AI with support from our editorial team.
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The storm once known as Hurricane Hilary weakened to a post-tropical cyclone this morning, but it is currently making quite a mess of Nevada and Southern California. California Gov. Gavin Newsom declared a state of emergency for much of Southern California.
Hilary is already causing flooding and is expected to continue to produce torrential rains and flooding through at least Monday evening. It was the first tropical storm to hit California since 1939.
Hilary track from the National Hurricane Center. NATIONAL HURRICANE CENTER
It’s led to hundreds of canceled flights, and airlines have issued weather waivers for many airports in Mexico, California and even Nevada.
“It’s not a matter of whether there will be disruptions, but how extensive those disruptions will be,” said Henry Harteveldt, a travel industry analyst and president of Atmosphere Research.
“The other concern is recovery,” he continued, “What steps have airlines, especially those with substantial operations in the areas that will be affected by the hurricane, begun to take to minimize having crew and aircraft out of position? How quickly will airlines resume operations once it is safe for them to do so?”
You can see the track that Hilary followed from Mexico below.
Hurricane Hilary track from the National Hurricane Center. NATIONAL HURRICANE CENTER
U.S. airlines issued weather waivers for those traveling through Los Cabos International Airport (SJD), Harry Reid International Airport (LAS) in Las Vegas and the following California airports:
All the major airlines issued weather waivers for those airports for various days through as late as Aug. 28, though some are being more flexible than others. Those airlines include American Airlines, Alaska Airlines, Delta Air Lines, United Airlines, Southwest Airlines and JetBlue.
The travel advisory page from Delta. DELTA AIR LINES
That means you can reschedule your trip without change fees, and some airlines will also allow you to rebook without having to pay any fare differences.
Most airlines will make you keep the same city pairs as you originally booked, but check with your airline as it may be willing to adjust that too. It never hurts to ask.
Tickets must be in the same cabin and between the same cities as originally booked. Travel will likely have to take place within one year of the original ticket’s dates.
Here’s the language from American Airlines, for example: “Changes must be booked by August 21, 2023. Travel must be completed within 1 year of original ticket date; difference in fare may apply.”
Remember that, as a rule, airlines and hotels aren’t obligated to offer you compensation if your flight is delayed or canceled due to Mother Nature or an “Act of God” — in other words, weather.
Flight disruptions from Hurricane Hilary
FLIGHTAWARE
There were severe flight disruptions from Hilary. Airlines canceled as many as a quarter of their flights Sunday. Southwest has canceled another 4% of its flights Monday, as of 7:49 a.m. EDT, according to FlightAware. Another 14% of flights into San Diego International Airport (SAN) are canceled Monday so far, and there have been ongoing severe disruptions out of Los Cabos International Airport (SJD) in Mexico, Harry Reid International Airport (LAS) in Las Vegas and all the airports of Southern California.
“I’m worried about flooding,” said John E. DiScala, founder and editor-in-chief of the travel news site Johnny Jet. “I was in Palm Springs two years ago and walked into a grocery store on a cloudy day. I came out 10-15 minutes later, and the parking lot and streets were flooded. It was shocking. It definitely gave me perspective on how fast these things can happen and how important it is to be prepared.”
Theme parks closing
It’s not just flights and airports that were affected. Some theme parks in Southern California closed Sunday, or closed early. As of this update, all are currently planning to reopen Monday, though that is subject to weather and other local conditions. We'll update if we learn any will remain closed Monday.
Knott’s Berry Farm: Closed Sunday
SeaWorld San Diego: Closed Sunday
Sesame Place San Diego: Closed Sunday
San Diego Zoo: Closed Sunday
Legoland California Resort: Closed Sunday
Disneyland: Closed early Sunday; Disney California Adventure Park closed at 9 p.m., and Disneyland Park closed at 10 p.m.
A rough sea at Cabo San Lucas, Mexico, as rain and gusts of wind of Hurricane Hilary reach the area Aug. 19, 2023. ALFREDO ESTRELLA/AFP/GETTY IMAGES
If your flight is canceled, remember that you are entitled to a full refund back to the payment method you used.
Here are a few of our top tips if a hurricane affects your travel:
Call your airline as soon as possible. If you are at the airport already, go to the service desk and get in line, but you should also be calling the customer service number.
We also suggest that you contact the airline via social media if there’s a long wait. Sometimes, an airline’s social media representative will help you faster than a phone or in-person agent. You have to use every tool at your disposal when things go south.
Many airlines now have live chat capabilities to help navigate delays and cancellations.
You should also have an alternate plan (or two) in the back of your mind in case a flight gets canceled or delayed. I look to see what other airlines are flying the route I’ve booked in case there might be an alternate airline. This way, you’ll know what to ask for if you need to be rebooked.
Also, save all the receipts for the expenses you incur during delays or cancellations and save screenshots showing your severely delayed or canceled flights along with the reason, if one is shown. You’ll want excellent documentation for trip delay or cancellation claims, and in the case of larger system meltdowns like the one Southwest passengers experienced during the holidays.
If you booked travel to a destination that could be affected by Hilary, look to see how you booked and paid for your trip. You may have used a credit card that will reimburse you even if the airline or hotels you booked won’t.
If you paid for your airfare or similar on credit cards like the Chase Sapphire Reserve, Chase Sapphire Preferred Card, and The Platinum Card® from American Express offer built-in trip protection that ensures you won’t be responsible for many expenses resulting from a lengthy trip delay or cancellation. You simply pay upfront for things like hotels and car rentals, and you may be eligible for reimbursement afterward if you paid with an eligible card.
Remember that most travel insurance policies don’t cover trip cancellation if you preemptively cancel your trip because you just don’t like the weather forecast. Right now, the airlines are fairly flexible, so the best insurance is adjusting your plans proactively if you can.
Bottom line
Hilary is moving into Nevada on Monday but leaving torrential rains and flooding in its wake.
The storm disrupted flights, and airlines have issued weather waivers allowing customers to make necessary changes. It remains to be seen how airlines will recover from the likely flight delays and cancellations we can expect as the storm moves through the United States.
“Travelers can be forgiven if they have a sense of 'Uh-oh, here we go again,' regarding not just airline disruptions but the post-storm recovery,” Harteveldt said.
This is a developing story and will be updated with the latest news.
By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
