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Delta adds same-day change feature to mobile app as hold times creep up

June 07, 2021
3 min read
Delta adds same-day change feature to mobile app as hold times creep up
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Delta's mobile app is getting a bit more useful.

Last week, the Atlanta-based carrier rolled out a new version of the Fly Delta app which introduces a same-day change feature directly into the app. If you're looking to change your flight without contact Delta by phone or messenger, this feature is for you.

You can now search for alternative flights and either standby or confirm the new itinerary directly within the mobile app. Same-day changes were previously only available by speaking with someone with Delta directly, which could take as many as six (or more) hours as of late.

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Same-day changes allow you to make itinerary modifications within 24 hours of your original departure time. To confirm a seat on a new itinerary, you'll need to find space in your originally ticketed fare class.

Otherwise, you can opt to go standby on an earlier flight when there's no availability in the original fare class. (You can find the fare class by looking at the single-letter fare code on your eTicket.)

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(Screenshot courtesy of Delta)

There's no charge for SkyMiles Medallion Gold elites and higher to request same-day confirmed or standby changes. All other flyers will be on the hook for a $75 fee, which could still be cheaper than the fare difference you'd otherwise need to pay between your original and new flight.

You won't be able to make changes to the origin or destination when making a same-day swap, even if you're trying to switch between co-terminal airports, like New York's LaGuardia and JFK.

Additionally, only domestic flights are eligible for same-day changes — you won't receive the option to make a switch on an international itinerary. Finally, basic economy fares are not eligible for this added day-of-travel flexibility.

The move to digitize the same-day change experience comes as Delta is dealing with unprecedented wait times to speak to a phone agent. At press time, I called Delta's reservation line and was told that the wait would be nearly 2 hours as a Gold Medallion member. Chad Tilbury, a TPG reader and Delta Diamond Medallion member recently told TPG that he was quoted a 2- to 5-hour wait when he tried calling last week.

By digitizing the same-day change process, hopefully flyers will take advantage of the new option, which could help free up time from Delta's busy phone agents.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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10xEarn 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards®.
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  • Intro Offer
    Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®

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  • Annual Fee

    $550
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
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Why We Chose It

If you are looking to take your premium rewards to the highest level, this card is really a no brainer in our eyes. Chase's Ultimate Rewards make points easy to redeem, with a wide range of 10 airline and three hotel transfer partners and a friendly user interface. Despite the high annual fee, Chase is consistently adding new benefits to keep the card competitive in a fierce premium rewards field.

Pros

  • $300 annual travel credit as reimbursement for travel purchases charged to your card each account anniversary year
  • Access to Chase Ultimate Rewards hotel and airline travel partners
  • Unlimited 3x points on the broad category of travel and dining
  • 50% more value when you redeem your points for travel through Chase Ultimate Rewards®
  • Broad definitions for travel and dining bonus categories

Cons

  • Steep $550 annual fee
  • May not make sense for people that don't travel frequently
  • You must spend the $300 travel credit before earning 3x points for travel and dining
  • No automatic hotel elite status
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,200 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more