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Andaz Mayakoba is closing for yearlong renovations starting in March

Jan. 15, 2025
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2 min read
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Andaz Mayakoba is closing for yearlong renovations starting in March
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Bad news for Hyatt loyalists hoping to bask in the sun of Mexico's Riviera Maya at the Andaz Mayakoba this year: The popular hotel will close for an extensive renovation in just a few months.

In a statement to TPG, Andaz Mayakoba Resort Riviera Maya general manager David Cayuela said:

“We can confirm that Andaz Mayakoba Resort Riviera Maya will undergo a transformative renovation starting in March 2025, expected to conclude by the end of the year. The resort will temporarily suspend operations on Sunday, March 2, 2025, to eliminate any disruption or impact to the guest experience.

"The hotel-wide renovations will include expansion of the hotel’s suite inventory, a redesigned lobby, a renovated spa with indoor and outdoor wellness spaces, refreshed food and beverage offerings, and an upgrade to meeting and event spaces.

"Guests or World of Hyatt members with questions regarding their upcoming stay may call 888-848-9496 (Americas) or 1-402-952-1131 (International).”

Since opening back in 2016, the Hyatt resort has been a TPG favorite over the years. But it makes sense that the resort is due for a refresh ahead of its 10-year anniversary to make sure it's in tip-top shape, especially considering that the Mayakoba Resort complex itself offers a healthy set of competitors for travelers to choose from, including properties affiliated with Fairmont, Rosewood and Banyan Tree.

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Of course, the internet ran rife with speculation that the remodel could be a sign of a potential reflagging, possibly into Hyatt’s luxury Alila brand. As of now, there has been no official announcement of a reflagging.

Most importantly, guests with reservations during the closing period should call the numbers listed above ASAP to work with Hyatt to rebook at another property or, if possible, cancel. Some Hyatt members and travel advisers have shared in public forums that Hyatt has offered to rebook at nearby Hyatt resorts, including some all-inclusive properties.

Related reading:

Featured image by HYATT
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
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  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.