Hurricane Melissa swept across the Caribbean as a catastrophic Category 5 storm last week, leaving a path of destruction in its wake. Since then, many hotels across Jamaica have closed — but they are already working hard to rebuild and reopen.
Properties from major brands like Hyatt are conducting damage assessments and have paused reservations, while Hilton-affiliated hotels remain operational, the hotels told TPG. All-inclusive options from Sandals Resorts International have also closed but put a staggered opening schedule in place, depending on the location and the amount of damage sustained.
Hotels are also working to support those around them, taking care of guests and raising money for affected communities.
This is everything travelers need to know about Jamaica’s major points properties and how they plan to welcome guests again in the near future.
Hyatt
World of Hyatt counts 13 properties and partner hotels in Jamaica, including some under the Breathless, Bahia Principe, Secrets and Mr & Mrs Smith brands. A company spokesperson told TPG at least eight of those hotels are currently closed and not accepting any new reservations through Jan. 31, 2026: Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St. James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa and Zoetry Montego Bay Jamaica.
The spokesperson added the company is “conducting a detailed assessment to determine the extent of the physical damage to all properties,” and will waive cancellation fees for reservations through Jan. 31, 2026. Hyatt is also waiving room rates for guests who were already at one of the affected properties and are waiting to be able to get back home.
Travelers with questions about a stay in Jamaica can call the Hyatt Global Care Center at 800-233-1234.
Overall, the spokesperson said Hyatt was “committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event.”
Hilton
In total, there are five Hilton Honors hotels in Jamaica: four under the SLH Hotel brand and one Tapestry Collection by Hilton.
A spokesperson for Hilton told TPG the independently owned and operated ROK Hotel Kingston, Tapestry Collection by Hilton was “open and operating, and we have no reports of significant property damage.” The spokesperson added the company was waiving modification and cancellation penalties for guests whose travel plans were affected by the hurricane.
Similarly, the S Hotel Montego Bay and S Hotel Kingston, both SLH hotels, remained operational, according to their website. S Hotel Montego Bay is also providing full refunds to anyone with confirmed bookings who can’t travel there through Nov. 8, as well as limited amenities compensation for guests who arrive through Nov. 15.
Marriott
Marriott's managed properties in Jamaica — AC Hotel Kingston, Jamaica, and Courtyard by Marriott Kingston, Jamaica — remain open and will continue accepting reservations.
On the ground, the Marriott Disaster Relief Fund is providing grants to World Central Kitchen and American Red Cross, who are on the ground working on recovery efforts, a Marriott spokesperson told TPG. Additionally, Marriott Bonvoy is matching points donations (up to 25 million points) for the aforementioned organizations. The Marriott Business Councils in both Florida the Caribbean and Latin America region are continuing to gather relief supplies to send to Jamaica.
Sandals Resorts International
Sandals Resorts International operates both Sandals and Beaches resorts in Jamaica. The company has eight all-inclusive resorts there in total.
While all remain closed, the company told TPG that Sandals Dunn's River, Sandals Royal Plantation, Sandals Ocho Rios, Sandals Negril and Beaches Negril all plan to reopen Dec. 6, 2025, following “the clearing of debris and completion of landscaping and repair work at each location." When they reopen, all facilities and amenities are expected to be available to guests.
The remaining three resorts (Sandals Montego Bay, Sandals Royal Caribbean and Sandals South Coast) aren’t expected to reopen until May 30, 2026.
In the meantime, the company said the nonprofit Sandals Foundation is working to support affected communities in Jamaica.
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