But, according to a new study published by the American Physical Society last month, many airlines are getting at least one thing right about the boarding process.
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It turns out the preboarding segment for passengers with children and travelers who require extra assistance is more than just a nice courtesy. It can speed up the entire boarding process by as much as 28%.
“It’s not only humanitarian, it’s also the correct thing to do if you’re utilitarian," said Eitan Bachmat, an associate professor of computer science at Ben-Gurion University.
Bachmat worked on the study with Sveinung Erland and Vidar Frette of Western Norway University of Applied Sciences; Jevgenijs Kaupužs of Riga Technical University; and Rami Pugatch, also from Ben-Gurion University.
The team studied airplane boarding procedures using a mathematical model that was first introduced to describe Einstein's theory of relativity.
“You can either model the universe — that’s what this other dude did — or you can model airplane boarding, and that’s pretty much it," Bachmat said.
He said until about five years ago, he and his fellow researchers concentrated on the efficiency of other airplane boarding methods, such as back-to-front versus front-to-back, or by zone. But then, Bachmat said, he stumbled across a magazine article that described how some airlines were trying to speed up the process by letting passengers with no carry-on baggage onto the plane first.
“The idea of the article would be we should go with fast passengers first, because more people enter the plane more quickly," he said. “We never tried that, separating into groups with different speeds.”
Counterintuitively though, Bachmat and his fellow researchers found that boarding is more efficient when slow passengers get onto the plane first.
“Many calculations later, it turned out that, under any circumstances — and when I say any circumstances, it doesn’t matter how much the fast group is faster than the slow group or what the airplane configuration is," he said. "Somehow, boarding slow passengers first is a little bit faster than boarding fast people first.”
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Letting the slower passengers board first, according to Bachmat, means there's ore opportunity for the fast people to essentially catch up before the boarding door closes, and that speeds things along for everyone.
Airlines are always looking for more efficient ways to get people on their planes, because the less time an aircraft spends on the ground, the more profitable it can be. A 2008 report from Boeing showed that saving just 10 minutes on turn time on 2,000 trips per year could mean over 300 more hours that could be available for additional flights
“This whole airplane business eventually boils down to a tug of war between two things: the speed of airplane boarding and how much you’re willing to annoy your passengers," Bachmat said.
It turns out, random boarding remains generally the most efficient process, but that leaves elites and premium cabin travelers to scrum with those in cattle class, and is more or less unpopular with everybody.
Other methods for more efficient boarding include the one proposed by Jason Steffen, an astrophysicist at Northwestern University, who suggested parallel versus serial boarding: a system in which all window seat customers board first, followed by middle seat passengers and finally those in aisle seats. In 2012, Steffen told TPG his method was faster by a factor of two compared to boarding by zones, and was also faster than the random first-come, first-served method used by Southwest Airlines.
Steffen's idea hasn't found much traction, and has been criticized as impractical in most real-world applications. His method could mean that groups or families traveling together with seats in the same row would have to board separately.
