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United Blocks AwardWallet Access To Mileage Accounts

by on December 27, 2012 · 12 comments

in Award Wallet, United

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Joining the other airlines that have all blocked AwardWallet’s access to their customer’s mileage accounts in the past year – American, Delta and Southwest – United has announced that it will no longer make its MileagePlus members’ account information, mileage balances or reservations accessible to AwardWallet’s users.

AwardWallet is a site that keeps track of all your mileage and point balances in one convenient place. It’s one of the best ways to stay on top of your points assets.

I actually still manually log in to each individual points and miles account since I’m fairly obsessive about it (hey, I’m The Points Guy!), but I do find it useful to have a single place with a dashboard that gives me a snapshot of my points wealth, various expiration dates, and it helps me think more strategically about booking awards – choosing one program over another for various reasons.

AwardWallet can no longer track American, Delta, Southwest or United.

AwardWallet can no longer track American, Delta, Southwest or United.

Plus, AwardWallet doesn’t just track travel programs – you can store tons of other loyalty program info including your Subway or even Harrods points accounts. The site also has useful features like automatically adding your flight itineraries that will send you check-in reminders and flight status updates…unless the airline has blocked the site’s availability to do so, as all four major ones above have.

The good news is, AwardWallet has come up with a workaround for Delta and United where you can have your statements and reservations emailed directly to your AwardWallet mailbox so that your AwardWallet account will be updated. It’s not instantaneous like it used to be, but it’s better than nothing. You could also use another site that still has an agreement with United like UsingMiles, which can also track Delta SkyMiles but not American or Southwest accounts.

My guess is that this is all about airlines keeping customers coming back to their sites so they can continue hard sells on fare sales, credit card offers and various other products you always see advertised on them or that they are trying to extort fees out of AwardWallet for access to customer information as another small revenue source.

I plan on writing to United asking them to reinstate access, and I encourage readers to do the same whether it’s by email, regular mail or even a Tweet (though @United is fairly unresponsive in my opinion). Unfortunately these actions didn’t seem to make a difference in the case of Delta, but United is struggling to keep its loyal flyers happy so maybe they’ll be more willing to listen.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • http://umlawgator.blogspot.com/ Chad M

    Thanks for the heads up! I tweeted at them.

  • Kaladeb

    My primary concern is losing track of when points expire. Do you have an easy-to-use list of airlines/hotels and their expiration policies?

  • Michael Cooper

    The same issue also hit tripit.com (UA no longer available) a few weeks ago. I was surprised to see that usingmiles.com still is allowed to retrieve UA mileage info. I’ll bet that will not last long.

    I really think the 4 major US carriers that are blocking access just don’t “get it”. I think they are missing a golden opportunity here. I have a few ideas on a business model that they might benefit from, but I’d really love to get more details on what UA and the other carriers are saying when the cutoff access (which I assume is typically a strongly worded legal threat). If anybody has any contacts at AwardWallet, UsingMiles, Tripit or could provide more details on reason for the blockage, it sure would be appreciated.

    It should be noted that usingmiles.com also does not support automatic Delta retrieval. It’s manual entry only.

  • http://kristapaul.com kristapaul
  • http://www.usingmiles.com/ Krista Paul

    Kaladeb, sites like UsingMiles.com notify you when your miles and points are going to expire, so you don’t have to worry about remembering.

  • Yarek

    Use Yodlee, both financials and rewards in one place…

  • Carriekris

    It was AwardWallet, NOT United Airlines, that notified me that because of connection changes, I would be arriving in Seattle AFTER my flight to Tokyo had left. I was annoyed enough to have to make other arrangements but would have been a raving lunatic if I found out much later or better yet, in Seattle. If United can’t be bothered to notify me, why not let Award Wallet do their job for them. I think Trip It is having the same issues with United.

  • mikes

    Awardwallet would still work fine for this. If you manually enter the expiration date (and miles) for these few money grubbing companies it will still track for you. If you have an active account, it’s not ideal. However, I assume you have a less-than-active account if you are worried about expiration. In that case, just glancing at the untracked dates every few months will work fine.

    I *believe* AW will still do notification emails also but I am personally more proactive when refreshing any worthwhile amount to miles/points. I’d but that prophylactic MP3 (or whatever) at least several months in advance in case things don’t go as planned.

  • Jeff4444jo

    Why doesn’t Award Wallet simply pay the airlines a fair fee to track the miles and I would be happy to pay for that in an annual fee. I went to check out usingmiles.com and while they do track United, they don’t track other airlines, like Delta or Southwest (just like Award Wallet).

  • http://flavors.me/mbrosen Matt Rosen

    Also check out Points.com

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