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Update on Wyndham Reward 48,000 Points Bonus – Targeted

by on October 18, 2012 · 13 comments

in Wyndham

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It looks like the 48,000-point bonus for Wyndham stays I wrote about earlier today is in fact a targeted promotion.

A Wyndham rep on this Flyertalk thread posted:

“Sorry for the confusion everyone. To clarify there were 2 parts to this promotion.

First part were for members who were targeted through email and the dates for that part were August 6, 2012 to October 6, 2012 and completed by October 9, 2012.

Second part is for member’s who were targeted through direct mail. Dates for this part are 9/12/12 to 12/31/12 and completed by 1/3/13.

To qualify you need to have been sent the direct mailer and book through the link provided. If you were not sent the direct mailer and you book through the link you will not receive the points for the promotion.

The second part of this promotion is not an extension of the first so if you had received the email and had not completed your stay you are not able to take part in the second part of the promotion unless you had also received the direct mail offer.

Hope this clears up any confusion.”

So it looks like targeted members were emailed a specific link that corresponds to their membership number and registers them for the promo, and that even if you book a room through the promo page, if you were not on the targeted list, you’re out of luck.

As I, and several other bloggers pointed out, there’s nothing on the promo page that mentions a requirement of receiving a targeted email. It only says: “To qualify for the “16,000 bonus Points” promotion (the “Promotion”) and earn 16,000 Wyndham Rewards® points, the member must (i) be an active member (ii) book a stay at any of the 20 participating properties at a qualifying rate between 9/12/12 and 12/31/12 and complete their hotel stays by 1/3/13 (the “Promotion Period”).”

So in the future, I hope Wyndham makes its terms and conditions crystal clear, and in the meantime maybe they’ll honor bonuses on non-refundable reservations that have been made over the course of the past 24 hours. I’m not holding my breath, but since the confusion was caused by a lack of clarity on their part, I don’t think it’s too much to ask.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Michael

    Brian,

    Surely they will honor bookings made BEFORE this clarification today. Otherwise that seems to be a classic bait and switch where members are induced to an offer that is clearly designed on their web page and purchase X and then told later that “oh, but our website posted inaccurate information and we are sorry but you are out of luck.”

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  • http://thehustleblog.com/ the hustle blog

    I guess that means I should cancel the ghost stay I have for tonight. What’s nice is you have until 6:00PM on check-in day to cancel. Whew…

  • Dhammer53

    Michael,

    I wouldn’t say bait and switch. I’d say that Wyndham is a rookie in the promotion department.

  • carlos

    CAZZO.

  • Marv

    When things seem too good to be true, they usually are.

  • http://twitter.com/AZTravelGuy Erik

    Countdown until someone threatens to sue. *rolls eyes*

  • Stealthradar2009

    I participated in the first Wyndham promotion. Believe me, Wyndham buried the offer in an e-mail that was filled with other promotions and offers. The initial 16K promotion also did not state that it was a targeted offer. I confirmed with the corporate Wyndham customer service dept that one had to receive the e-mail and then book through the e-mail link.
    The current 16K promo is targeted and is to be received via Snail Mail not e-mail. The targeted mailing contains a link for valid bookings. I probably won’t receive this direct mail offer as I was targeted for the first promotion.

  • Steve B

    Yep, actually T&C’s were perfectly clear beforehand but clearly someone stuffed up and they don’t want to honour!

  • Jon

    Either that, or the rep on FT is misinformed. My guess is that it was their intention to only allow this to work for targeted individuals. However, in practice, I don’t believe their IT systems are programmed to prevent non-targeted individuals from receiving the bonus points.

    Regardless, further clarification is necessary.

  • BunMama

    So has ANYONE received a direct mail offer?

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  • Kelly H

    Just got off the phone with Wyndham Rewards. I was told that if you received the targeted email promotion from September that you would be credited the 16,000 points per stay (up to 3 stays) for the new promotion even if you did not get the direct mail offer. I was told to find the old email promotion and to book my stays thru there. I am staying at the Wyndham Suites in Dallas tomorrow night and was assured I old receive the points. Fingers crossed!!

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