Delta Blocks Award Wallet Users from Tracking Miles
It's a sad day for Award Wallet users who use the handy site to track their Delta SkyMiles because as of today Delta will no longer allow Award Wallet to access the SkyMiles accounts of the 70,000 users who use the site to do so.
Delta joins American Airlines and Southwest as the third major airline to deny Award Wallet access to its frequent flyers' accounts, and though I hope this is not going to be the start of a major trend, I wouldn't be surprised if further airlines pull out in the future.
The one good thing is, at least Delta Miles don't expire, as opposed to other airlines where Award Wallet is especially helpful in letting you know when your miles will expire – a handy tool when you've got numerous accounts to keep track of. So at least you won't be losing your miles all of a sudden without notice.
However, in my opinions, airlines should allow consumers to access their miles however they like, and central aggregators like Award Wallet make the process much easier and more consumer-friendly. I don't think security is an issue because you don't have to store your password on the site, you can store it locally on your own device.
What I suspect is that this is a revenue push by the airlines to direct consumers back to their own sites where they have more up-sale opportunities both on travel and on the other products that they offer.
This move also comes on the heels of other recent customer-unfriendly actions, so I emailed my contacts at Delta to express my opinion and to ask for further information and they said they would send my letter on for a response.
In the meantime, if you are an Award Wallet user who linked your Delta account to your portfolio on the site, I encourage you to write Delta to let them know that you don't agree with their decision, and Tweet them as well. If you want, you can even retweet what I wrote them and be sure to include the hashtag #PlayNiceDelta:
Sad day for @AwardWallet users- @delta no longer allows users to track miles. Not a customer friendly move #playnicedelta.
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- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
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- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month