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Results from the 2012 Freddie Awards

by on April 27, 2012 · 21 comments

in General TPG Business

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Well, after an eventful evening of awards and fun at the Renaissance Newark, the results of the Freddies Awards were announced. There were a few guaranteed winners, a few surprise upsets, some surprising omissions (Hyatt Gold Passport!) and a lot of miles-related jokes courtesy of celebrity host, Robert Wuhl. Here’s how it came out.

AIRLINES

Best Customer Service
Americas: American Airlines AAdvantage
Europe/Africa: Lufthansa Miles & More
Middle East/Asia/Oceania: Jet Airways JetPrivilege

Best Elite Program
Americas: American Airlines AAdvantage
Europe/Africa: Air Baltic Baltic Miles
Middle East/Asia/Oceania: Etihad Guest

Best Loyalty Credit Card
Americas: Delta SkyMiles Amex
Europe/Africa: Turkish Airlines Miles & Smiles Garanti Card
Middle East/Asia/Oceania: Etihad Guest Above Visa

Program of the Year
Americas: American Airlines AAdvantage
Europe/Africa: Turkish Airlines Miles & Smiles
Middle East/Asia/Oceania: Jet Airways Jet Privilege

Best Promotion for Redemption
Americas: Delta “Travel in Style for Half the Miles”
Europe/Africa: Lufthansa Miles & More “Upgrade Discount”
Middle East/Asia/Oceania: El Al “Upgrade Assured”

Best Promotion for Earning
Americas: American Airlines AAdvantage Double EQMs
Europe/Africa: Lufthansa Miles & More “Every Flight Counts”
Middle East/Asia/Oceania: Jet Airways Privilege “A Trip Well Advised”

Best Redemption Ability
Americas: TAM
Europe/Africa: Air Baltic Baltic Miles
Middle East/Asia/Oceania: Etihad Guest

HOTELS

Best Customer Service
Americas: Marriott Rewards
Europe/Africa: Starwood Preferred Guest
Middle East/Asia/Oceania: Taj Hotels

Best Elite Program
Americas: Marriott Rewards
Europe/Africa: Starwood Preferred Guest
Middle East/Asia/Oceania: Hyatt Gold Passport

Best Loyalty Credit Card: These weren’t awarded in this category for some reason.

Program of the Year
Americas: Marriott Rewards
Europe/Africa: Starwood Preferred Guest
Middle East/Asia/Oceania: Taj Hotels

Best Promotion for Redemption
Americas: Marriott PointSavers
Europe/Africa: Starwood Preferred Guest Moments
Middle East/Asia/Oceania: Starwood Preferred Guest Moments

Best Promotion for Earning
Americas: Starwood Preferred Guest “Getaway Free”
Europe/Africa: Starwood Preferred Guest “Getaway Free”
Middle East/Asia/Oceania: Accor A-Club A “Bring Back Smiles to Thailand”

Best Redemption Ability
Americas: Starwood Preferred Guest
Europe/Africa: Marriott Rewards
Middle East/Asia/Oceania: Taj Inner Circle

Did you vote? What do you think of the results?

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • JimLTravels

    I was surprised that the US airways Grand Slam didnt have a better showing.

  • Dhammer53

    Lots of gasps were heard when Starwood didn’t take the Americas. Some of us were surprised that AA won so many awards?

  • http://twitter.com/Janetakos M. Aris Janetakos

    Not surprised to not see United on here. After the merger, it has been quite hard to get upgrades or anything, assuming the upgrade even goes through. Their customer service has been horrible. The flight staff have been horrible. The boarding has been horrible. I’m also still waiting for 4211 miles to be posted from Presidential Plus from mid-to-end of February to early March and they are giving me grief saying no promo like that existed. I’m like…uhh yes it did, if you go back in my history you can see it did. It’s been a disaster. I got a status match from AA yesterday, however, what stinks is that it is only good until January 2013 and I don’t see how I’ll be flying 25,000-50,000 miles on AA by the end of this year. I have 4 more United flights booked that I can’t cancel at this point that will bring me to Gold which would be Platinum on AA. I think I should have waited for matching until next year. :( Any ideas?

  • Mark

    I am surprised that American Airlines won so many awards. I certainly haven’t had very good experiences with them. Program of the Year? C’mon.

  • Sloopd

    But how do you really feel?

  • Jon

    Where have I been? What the heck is Delta “Travel in Style for Half the Miles”?

    Never heard of it.

    Neither has Google, so I guess I shouldn’t feel bad.

  • Matt

    And Marriott continues to bring home awards for aspects of their program that many consider to be weak and uncompetitive (i.e. their elite program). Interesting how this is consistently the case. Obviously they’ve found what works well for their customer base.

  • Matt B

    Marriott Rewards winning in 5 categories – what a joke.

  • Travel33jon

    Delta Skymiles Credit Card is terrible. Chase Saphire or even Amex Gold Rewards would have been better. Why would anyone get this credit card? no flexibility , and an Amex that earns hard to get SkyPesos? Who votes for these awards anyway??

  • http://twitter.com/MEANCHAT Mean chat

    Nice to see Turkish Airlines winning in two categories. They are building a new airport in Istanbul due to increasing volume with so many new routes.

  • Singapore Flyer

    It was weird at first when they announced it but, it had to be associated with an actual airline program., otherwise, yeah, CSP or AE MR would have probably received top honors.

  • Singapore Travelers

    Brian – great meeting you. Looks like I will be following your plan on the flight to and back from SG. I think the biggest surprise was Baltic Air. They were really stoked about it. You actually saw how serious it meant to some of these programs.

  • Greg

    Some I agree with strongly AA – best elite level. Without a doubt 8 system wide upgrades on any fare is pretty big + unlimited domestic, in a domestic product that actually has decent meals to upgrade for.

    HOWEVER

    Marriot?? I do not get this one at all. I think a 75 night stayer gets free breakfast.

    Hyatt is much better in this regard as its free breakfast, free lounge access (which many hotels have open 7 days a week), free wifi, 4 confirmable suite upgrades. Their elite program without a doubt is very good. HOWEVER I think many Hyatt people are very unhappy with the changes at Hyatt. No G bonus, no faster free nights, 25% increase in many awards in the past year or so and a basic brand devaluation when they introduced the Hyatt places and summerfield suites.

  • arcticbull

    It’s sad but very accurate that Air Canada’s Aeroplan went from 5 freddies last year (and 3 more the year before) to 0 this year. They definitely deserved 0, but it still sucks. AA’s program is worlds better now.

    I think we could have done with less Marriott and more SPG or Hyatt, but I’ve never been a fan of Marriott. The elite tiers are way out of reach of most people, and their hotels feel a bit too homogenous. I like to get some of the local culture in my stays. I’ve started to use AirBnB sometimes, and that’s been a lot of fun.

    Good for Air Baltic though!

  • THEsocallefan

    My goodness, how did Club Carlson get shafted? They had 50,000 points for one stay at a Radisson followed by 3X points with no strings. Was I they only one who racked up a ton?

  • http://fieldofburch.com/ FieldOfBurch

    Brian,

    You asked me for my observations and analysis of the Freddies and who the big winners were…
    Here you go:
    http://fieldofburch.com/2012/04/27/freddie-awards-wrap-up/

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  • http://www.milecards.com/ MileCards

    Yes, this one is a surprise. Didn’t see any concerted campaign on American Express’ part. Can only gather that less savvy frequent flyers value the ‘pay with miles’ feature and mid level rewards. Whenever I look at the financial filings on award redemption, Delta seems to come out ahead in terms of volume of rewards. Tells me people don’t think about the value per mile much and are okay with a basic 1% return as long as it has some cash value to them.

  • Ted Chigaros

    I agree…..I have stopped staying at Marriott hotels as their MR’s program is misleading at best. Have started up with SPG when Hyatt not available. I find Hyatt Gold Passport far superior to any of the programs.

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  • AceTracer

    I’m curious why American and Delta, which even this blog has listed as the worst and second worst frequent flyer programs, got every single Americas award.

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