This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Recently I’ve heard a lot of negative feedback about Delta’s award booking policies and rumors about them cracking down on the number of stopovers and open-jaws you can build into awards.

Every frequent flyer program has their positives and negatives and while Delta does indeed have a lot of negatives (one way awards that cost the same amount as round-trips, buggy online booking engine and three notorious award tiers that can inflate the cost awards to eye-popping levels) they also have some positives like the ability to build in a stopover and open jaw on awards, as I described in this post.

So when I started getting a lot of emails about Delta cracking down on stopovers and open jaws I immediately got concerned. I read through this Flyertalk thread and got in touch with my contacts at Delta who assured me there has been to policy change – the online errors are simply due to fare rules changing that impact the legal routings of awards. Factor in’s notorious IT issues and it became a full-blown debacle.

I decided to sit down with a big cup of coffee and go head to head with to experience these issues for myself. And surprisingly, worked better than I’ve ever experienced. Admittedly, its been a couple months since I’ve booked a Delta award, but I was impressed with new features like the ability to book mixed-class itineraries (like flying coach one way and business/first on the return) and the award engine priced each of my itineraries flawlessly. For the Air France legs I used ExpertFlyer to find award availability and then plugged in the segments in the multi-city search.

I ran through a number of different awards – domestic open jaw, domestic stopover, domestic stopover and open jaw, European stopover with transit, African award with European stopovers and co-terminals and Asian mixed class award with a stopover. Each time the awards priced correctly at the low award levels and I was able to put them on hold and ticket.

Additionally, it seems that there are empowered customer service reps at Delta that are able to override the system if you still encounter issues, so it can’t hurt to call if you still encounter errors.

So overall, after spending a couple hours with, I’m actually happy with the improvements and glad I just bought 100,000 Skymiles for $1,100 with their recent 100% transfer miles promotion. It means my summer trip to Europe and the Indian Ocean island of Reunion will cost me less than $1,500 – in business class!

Domestic open jaw award
Domestic stopover
Domestic stopover AND open jaw award
European stopover award with overnight transfer
European open jaw award with the open jaw in the continent of the origin


Asia award with stopover and mixed classes including a non-Skyteam partner segment (Alaska)
Possibly one of my favorite awards - Africa in business class with a stopover in Europe
Gold Delta SkyMiles® Credit Card from American Express

If you are a Delta flyer who is looking to bank some extra miles this card is a great addition for your wallet. While you'll earn 2 miles per dollar on Delta purchases and 1 mile per dollar on everything else, you'll also have access to other perks like priority boarding, a first bag checked free and 20% off in-flight purchases.

Apply Now
More Things to Know
  • Earn 30,000 bonus miles after you make $1,000 in purchases on your new Card within your first 3 months and a $50 statement credit after you make a Delta purchase with your new Card within your first 3 months.
  • Earn 2 Miles per dollar spent on purchases made directly with Delta. Earn 1 mile for every dollar spent on all other eligible purchases.
  • Check your first bag free on every Delta flight - that's a savings of up to $200 per round trip for a family of four.
  • Settle in sooner with Priority Boarding.
  • Enjoy a $0 introductory annual fee for the first year, then $95.
  • Terms and Conditions apply.
  • See Rates & Fees
Intro APR on Purchases
Regular APR
16.24%-25.24% Variable
Annual Fee
$0 intro annual fee for the first year, then $95
Balance Transfer Fee
See Terms
Recommended Credit
Excellent Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.