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United took another step in its ongoing series of improvements today. After months of updates to customer service, including free drinks for elite flyers and the introduction of Illy coffee to in-flight service, the airline announced that it would be bringing back free snacks for economy passengers in 2016.
Starting in February, passengers on flights in North and Latin America will be served snacks like stroopwafel pastries on morning flights or a savory snack mix with either Asian-style or zesty-ranch flavorings on afternoon flights. This complimentary service is expected to continue alongside the airline’s premium-snack service, although no changes will be made to flights that already include complimentary meal and/or snack service.
Hopefully United is planning more catering improvements as well — one area that could certainly benefit from full meals rather than snack mix and gooey mini-waffles is the airline’s long-haul flights to Hawaii, such as those from Newark and Washington, D.C. Passengers flying Newark to Honolulu spend 11 hours on the plane and only have an option to purchase snack boxes or sandwiches, while travelers flying on much shorter transatlantic routes receive two free meals.
Since United appointed a new CEO earlier this year, the airline has been making a concerted effort to improve customer service (and its reputation) for travelers. It’s great to see that the airline is actively trying to improve its in-flight experience, even for passengers in the economy cabin.
H/T: USA Today
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