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The Inside Scoop on Hotel Stays From a Front Desk Supervisor

by on June 4, 2014 · 49 comments

in Hilton, Hotel Industry, Hyatt, Marriott

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TPG contributor Jason Steele returns today to dish on the ins and outs of how hotels work with one of his friends who has experience working with several national hotel chains. 

Why do some guests get upgraded rooms, while others get assigned terrible ones? How can you get fees waived like parking and Internet service, even if you don’t have elite status?

I sat down for a Q&A with a friend of mine who has worked at several properties belonging to major hotel chains to get the inside scoop on answers to these burning questions and more:

Front desk, where the action is.

Front desk: where the action (sometimes) is.

Q: Tell me a little about your experience in the hotel industry?

A: Unlike many of my co-workers, I have a bachelor’s degree with a major in Hospitality and Event Management. So in addition to my time in school, I have worked at Hyatt, Hilton, and Marriott properties for a total of three years, mostly at the front desk. I currently work as a front desk supervisor.

Q: So let’s get right to it, who gets best rooms?

A: Each hotel checks their bookings in the morning and pre-assigns its rooms. It’s no surprise that the best rooms are assigned to the top tier elites of the hotel’s loyalty program. However, front desk staff can override these assignments when you check in, based on the availability of the room type you requested and whether the hotel is sold out. Calling the hotel on the morning of arrival is also the best way to request a room that is available for early check-in.

Q: Okay then, who gets the worst rooms?

A: Its a 50/50 toss up between bookings taken by 3rd party reservations systems like Expedia, or it could just be assigned at random using the hotel’s auto-assign program each morning. It also depends on the agent who checks you in. Sometimes they try to get rid of bad rooms first, while others (like me) try to use up good rooms first.

Want to aboid

Want to avoid the worst rooms? Ring once.

Q: How can I avoid being assigned the worst room?

A: I would try to call in the morning of the arrival date and ask for your preferred bed configuration, and to be assigned a quiet room away from elevators and any mechanical rooms. Non-adjoining rooms can also be quieter, as there’s less soundproofing between the doors that connect adjacent rooms. Once the front desk agrees to assign you the room you want, request that they place a “do not move” note in your reservation. That way, only a manager can move you from that room.

Another tip is to simply join the hotel’s loyalty program in advance. Even though you will have no points, stay credit, or elite status, just joining the program indicates that you are a potential repeat customer, and the front desk staff will be less likely to assign you an inferior room.

Q: Can you talk your way into an upgrade, whether or not you have status?

A: Sure, just ask at check-in. They could say no, but they’ll probably at least look for a better room. Employees at many properties get commissions and may try to sell you upgrades rather than comp them. I would also try to politely remind them of your elite status (if you have it). Those with the highest levels of elite status will have upgraded rooms pre-assigned, but those with mid and low tier status are given upgraded rooms based on availability, so they must request it.

spa

Guests who partake of extra services (like spas and dining) are more likely to get fees waived.

Q: What are some tricks to getting fees waived, such as parking, Internet, and breakfast.

A: Frankly, just plead ignorance. We tend to offer comps to people who seem genuinely surprised about having to pay for something they thought was included. They can likely waive the fee if the parking facility is owned by the hotel, but not if it’s operated by a third party. Another effective strategy is to have a good story about travel hardship and frustration, lost luggage, etc. When a weary traveler shows up late after flight delays and cancellations, we usually try to help them recover by waiving a fee or two.

Also, keep in mind that the more nights you’re staying, the better your chances are of getting fees waived. Full service hotels are more likely to waive fees because they figure you might be a source of other revenue like room service, dining, or spa treatments.

Q: Instead of getting fees waived, which doesn’t help people who are being reimbursed by their employer or client, can you get the hotel to give you some points instead?

A: Sure, we can offer points when there’s a service failure such as assigning a customer a dirty or pre-occupied room. If there are multiple service failures, we can offer points equal to a free night at that property. So, the higher the property ranks in the loyalty program, the more points we can offer you.

Q: Do award bookings get treated differently from reservations made with cash?

A: The front desk agent will know the room is booked as an award, but he or she should still recognize the guest’s status either way. Aside from status distinctions, guests should be treated the same.

Tips

Don’t be shy about tipping to show your appreciation for good service.

Q: How can you get an award room at a property where all of the “standard” rooms available for awards are already booked?

A:When no “standard” rooms are available, Hyatt’s central reservations can contact the property and request a points redemption, but you have to ask. Most of the time these requests are granted. When rooms are unavailable during conventions or other events, try checking for availability within 30 days of arrival, as groups typically must submit their final room blocks 30 days out. So, if a convention blocks 100 rooms, they might come back and say they only need 85, leaving 15 available for awards at 30 days out. This trick works with Hilton and Hyatt, but Marriott properties don’t generally release their blocks. In fact, Marriotts also tend to be a lot less generous with waiving fees or discounting room rates upon request.

Q: Interesting, so when can you request a discounted room rate?

A: If you contact the front desk directly the day of arrival, they’ll have a very strong incentive to offer you a deal if they are not full that night. But for some reason, Marriott properties tend to instruct their front desk staff not to discount rooms.

Q. Is there anything else you’d like guests to know?

A: When you have great service, you can show your appreciation to the staff that helped you in several ways. You can mention it to the manager, but companies also put a lot of weight on survey responses. In addition, you can mention an employee by name on social media such as Trip Advisor. In fact, Hyatt actually gives us a $25 bonus for specific employee mentions online, so don’t just say “Bob at the front desk,” say “Bob T.,” since there might be more than one “Bob” working there. Finally, we can’t solicit tips, but we can accept them.

Do you have experience working at hotels, or other insights about the industry?  Please share your tips and comments below!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Dave

    Thank you Jason – and thank you TPG. Another great post.

    I agree that it is EXTREMELY important to tip generously and use social media to mention employees by name when they offer great service. Too many people complain about poor service online but it is rarely reported when someone goes above and beyond. It’s in everyone’s best interest to see great employees advance their careers.

    Sometimes I feel like we haven’t worked that hard to earn status or free nights – and we should do what we can to pay it forward. If you just saved $400+ on a weekend hotel stay because you signed up for a card, don’t you think you can spare $40-$60 in tips that weekend if they provided you free breakfast or performed some other generous act? Help them out, it’s the least we could do.

  • dee seiffer

    Great interview, Jason. I have to remember to get an employee’s full name for when I fill out the hotel survey.

  • Justin

    Really appreciate the viewpoint from someone behind the desk.

  • DWG

    The comment that Marriott instructs their staff to not budge on walk-in rates certainly seems true with my experience. I’m a regular at a Marriott (Fairfield), with a negotiated rate, but if I need to walk in and ask for a room, half the time I’m told they only have a few suites available, and that they won’t honor our negotiated rate. So Marriott seems to hope customers (even loyal customers) will pay the full rack rate, even if they are regular customers. The last time my Marriott wanted to charge the rack rate, I walked down the street and stayed at a competing chain, at a considerable savings. I suspect a number of the “four available suites,” which were unrented at 10:30pm, remained vacant for the night.

  • Barbara

    I always wondered if the hotels were making notes about me a on their system (paranoid much?)..like always leaves great tips, always requests early check-in, etc.

  • FamilyVentures

    Great post -Thank you so much for the insights! We just finished an award booking at the Kauai Marriott Resort and received fantastic service. I tried to tip really well and ensure we also generated revenue by eating at the hotel which in Hawaii adds up quick! I also did shout outs regarding some of the employees who provided the best service on Twitter, FB and TripAdvisor. I’ll definitely be using these tips and getting better rooms, waiving fees, etc.

  • Jasmine

    Find out when the rooms are least booked for that particular area. Like in Washington DC area a stay on a Friday or Saturday in downtown area can be negotiated for almost 33% discount average when I worked reservations. We rather have a packed hotel and make some money then none at all. Also in my experience we discounted alot more rooms after 6pm.

    Since transferring to Las Vegas though it more of who gambles and throws money around that gets the upgrades. Been seeing alot of people with just hotel status thinking they can get an upgrade with these hotel loyalty mergers. Does not work like that in Vegas market. Anywhere else it does.

  • dean

    Most probably they don’t want to cannibalize their inventory by incentivising a “late walk in” by giving cheap rates. Over time people become conditioned to walk in for a cheap hotel room. /This practice discourages damaging themselves over time.

  • Gavin C

    Nice article! But in regards to tipping, are they saying that it’s ok to tip front-desk employees? I’ve never even considered doing that.

  • Jason Steele

    Thanks Gavin! It’s ok to do tip hotel staff, they just aren’t allowed to ask. That said, i would rather make a social media mention than part with my cash, especially if it is the same to them.

  • http://www.comediandan.com/ Dan Nainan

    Staying in a nice hotel for a few nights and want to get an awesome upgrade? Discreetly laying a crisp $50 or $100 bill on the counter works wonders! This is a tip I learned from a great book about the hotel industry called “Heads in Beds”.

  • Miami traveler

    I have wondered if it is appropriate, at upscale hotels, to tip front desk staff at check in to hopefully be upgraded. And if so, how to do it? Just laying money on the counter seems undignified and it appears difficult to reach over and try to hand money over the counter discreetly. Also, sometimes the front desk person will walk around to hand me keys, is that a subtle signal to tip them? Feedback is appreciated.

    Thank you for this post and please feel free to do a Part II if there are more points to share.

  • A.J.

    At the very start of the check-in process I hand the desk agent whatever gratuity im giving and simply say “thank you for your help”. Ive found that approach works wonders.

    If youre worried about discretion maybe you would feel comfortable handing them a cash tip along with your i.d. and charge card when you are checking in? Just a thought.

    I personally would not assume them walking around the desk to give you keys is a hint for a tip. Its probably just a nice touch on their part, much like a retail sales associate who will walk around the counter to give you your packages instead of just passing them over. Just a little added bit of service to know your business is appreciated. But if you want to tip them at that time I see no reason not to? Do whatever you feel is right, I doubt that anyone will get offended by a customer offering them a gratuity no matter their methods. Remember the folks who work at hotels have probably seen it all!

  • Michael Paul

    This is a really great post. More insights like this one, please! I’ll add my bit of wisdom: It never hurts to ask. Each time I stay at a hotel (not often, but each and every time) I ask, “Would you happen to have any complimentary upgrades available today? Never hurts to ask.” Sometimes you win, sometimes you lose. But most times, the associate is happy to check and see what they can do.

    Always ask. The worst they can say is, “No.”

  • shay peleg

    My aunt managed to get 100$ for food by complaining as to why the aria in Las Vegas did not provide breakfast lol

  • shay peleg

    Actually only $20 is enough i got an upgrade to a suite in Vegas like that

  • http://www.comediandan.com/ Dan Nainan

    Thank you kindly, you just saved me $30-$80. :-)

  • shay peleg

    Go for the most “ghetto” looking clerk and you may have more success

  • John

    Aren’t late walk-ins better than empty rooms that night?
    Don’t just ask for the room rate, ask what is the best rate they can give you.

  • http://www.goveg.com/ The Holy Truth

    Isn’t that what Priceline does?

  • HowMayIBeOfAssistance

    Please don’t believe this guide. This is just another guide to being an asshole. This article should be retitled to “How to try to obtain free shit but ultimately look like an asshole”. This article is partly responsible for the attitude most people assume when they travel at hotels. You know hotels have revenue to obtain as well, right? They’re in the business of making money, so obviously being a customer who tries to spend the least amount possible is not a customer that the hotel feels compelled to honor with generosity, waived fees, upgrades, etc. These people are classified and labeled and are sure to receive the poorest of rooms and service. I’m not making this up, I’m in the industry.

    Oh, also.. pleading ignorance is the VERY last way of getting anything. You will simply wind up a victim of your “ignorance.” This is article is garbage.

  • HowMayIBeOfAssistance

    Which is usually going to be the rack rate. Hotels also don’t want to damage their value by offering bottom-dollar at the end of the night.

  • HowMayIBeOfAssistance

    Truth

  • Adam

    I work for Marriott as a senior FO manager and I can tell you that rate consistency is a major factor in why we don’t discount. It’s not fair to the 50 other guests who didn’t complain about that high rate. Plus, this isn’t a charity – all hotel management companies have to answer to the ownership, and as rooms provide the most revenue the focus on ADR (average daily rate) is huge.

  • Mike

    That’s not necessarily true. Depending on the size of your corporation or the number of collective room nights it consumes each year (which your rate is negotiated between sales upon), you may be a lower-tier account versus a higher-tier account. Very few corporations get what we call “LRA” (or last room availability).

    That means depending on the occupancy of the hotel and the spread of the rates, your company’s negotiated rate will be ‘closed off’ if they’re already taken several other reservations for the same rate code. At that point, your rate is no longer available and you have to pay BAR – or best available – rates. It sucks, but that’s how the business works. If you’re consistently having a hard time getting your company’s rates, you either need to book sooner if possible or talk to the person who negotiates hotel contracts about getting their tier bumped up.

    Lastly, if your rate isn’t available, ask for the sales office. 9 out of 10 times, we’ll squeeze you in and override it so your rate becomes available. If you’re polite about it.

  • Mike

    Yes and no. That motto is called “heads in beds”. The cost to flip a hotel room isn’t that much, and while revenue is better than none, the number of metrics hotels and their sales/revenue teams analyze would blow most people’s minds. The last several years, hotels did rely on that motto to fill rooms. But the economy has gotten better, and hotels have started charing higher rates again – and sometimes not taking a poor rate ends up benefiting us more than hurting us, as there are a number of reservations each night at low rates (we call them Opaque, you know them as Expedia, etc.).

    Every metric you can imagine is measured – if you’re ADR (average daily rate) is low but occupancy is high, that’s not a win. You want to have a higher ADR with high occupancy to steal market share from other similar hotels in the area (which we also measure…anything above 100% on occupancy, ADR, etc. means our hotel is getting our ‘fair market share’ plus stealing some from the competition.

    It is definitely not an easy industry.

  • Mike

    I have to say, I deeply resent a hotelier giving tips on how to get free things. I have been a Sales Manager with Marriott and Hilton for several years, and the quickest way to get on my bad side is to try to scam me or get something for free because you feel you shouldn’t have to pay.

    Acting surprised that parking is $17 a night when you’re in the heart of a downtown metropolis isn’t going to win any sympathies from me. You should’ve done your research before you booked – also, see common sense.

    Breakfast wasn’t included and you thought it was? Again, I’m not going to reward you for not doing research in advance: I may give you a discount, but you’re not getting it for free. I’ll take accountability for your experience once you’re at the hotel, but as a consumer, you still do have some responsibility.

    If you have a concern, bring it to people’s attention politely and respectfully. There are a million moving cogs in a hotel and things do happen…usually the person you’re talking to had no control over it, but they’re more than willing to make it right if you’re polite about it.

    Don’t be that person who watches $100 in fetish pornography then goes to the front desk and says you didn’t – you did. And we know exactly how much of each one you watched and when. We’ll likely reverse it, but we won’t likely forget it.

    Also, address staff by their name – you’re far more likely to get things ‘fixed’ if something goes wrong if the person knows that you know their name. If you’re booking several rooms – call the sales office, don’t book several rooms on your own (ESPECIALLY through Expedia, etc.). It’ll make it VERY difficult for the hotel to manage your needs. That is what we sales people are for.

    Much like everything else in life – courtesy and respect will go far. We, as hoteliers get screamed and yelled at several times a day (typically by guests who didn’t do their due diligence or are looking for freebies), so when someone talks to us like an adult, you’re going to get a lot more from it.

  • Mike

    Very seldom – some chains have the ability to do that, others don’t. Most places will just tell us how many times you’ve stayed with the brand, got a room comped, stayed at our particular hotel, etc.

    I can tell you with certain wedding blocks I’ve booked, the high maintenance people always had an *HM in the notes section so the front desk knew what to expect. Trust me – its for both party’s benefits.

    We had one guest who got five night stay voucher for any property in our major chain because she was utterly disgusted that a front desk agent tried to check her in while she was on the phone in front of him: she was confirming a haircut. She called it disrespectful of her time that we couldn’t wait for her to get off the phone. You can bet that one ended up in the notes the next time she came to stay with us (despite vowing never to return to our “joke” of a hotel).

  • Austin

    They could put a note that says prefers early check-ins but you will never see a comment such as “good tipper” on a guest profile. At least not in a luxury hotel – several years Front Desk experience for luxury hotels.

  • Mike

    Sometimes that works, sometimes it doesn’t. Really depends on the hotel. I can say, however, that while that book was entertaining for me to read as a hotelier, there were some embellishments and inaccuracies for the sake of humor.

    Sadly, much of his crazy stories, however…were probably true. My family loves Thanksgiving because they can’t wait to hear what insane people I’ve encountered over the last year. Me? It just makes me lose faith that the human race has a future!

  • Austin

    We appreciate both. Mentions on tripadvisor or through survey responses are worth their weight in gold (Employee will be mentioned during meeting, sometimes even a message will be sent by the hotel manager thanking the employee). Tips are actually quite common for front desk in luxury hotels. It is the hardest job in the hotel, but many don’t think to tip front desk. When you want to complain about a guest service issue in any part of the hotel, you always go to the front desk even though they most likely had nothing to do with the service problem. When they offer a good solution or help you during your stay, move your room upon your request, set up connecting rooms for your family and other rooms all on the same floor, etc, etc it is nice to show your appreciation.

  • Brian

    I completely agree. I was shocked a front desk supervisor would write a guide on how to get free things. Nothing is worse then someone coming to the desk asking for freebees. I had one guest come and complain about his massage and how they hurt his left leg and he wanted a full refund etc. I offered medical assistance, ice pack etc, which he declined saying he was “fine”. We called the spa attendant and it was a 30 minute back massage. The bottom half of his body was never even touched. We told the guest this to which he called us a liar, said he would never stay in a “joke” of a property again etc.

    Come to a hotel knowing what to pay and enjoy your vacation. Don’t go and spend all of this money to later try and talk or yell your way out of it.

  • ABeagleKnots

    I’d agree about parking not being a surprise, but have you noticed how hard it is to find the parking rate for most hotels? I google “Palo Alto Westin Parking cost” ad end up with a yelp reviewer maybe commenting on the parking rate. The hotel website rarely puts it up front when booking. If it’s not there at a glance: “I checked the website page about the hotel, and there was nothing about a parking charge for the hotel garage” then asking for a waiver is justified. (The Westin example I gave does show the parking cost on the main page, which is good).

  • tmonkey

    The pleading ignorance just makes YOU look like a stupid idiot. I work at a large luxury beach front resort and you have to pay to park, valet and self. Breakfast is not included, BUT guests always say I didn’t know. I didn’t know the wine in the room was not comp. etc.
    Now the only exception is the resort charge. That does surprise many guests at $25-$35 per night it does add up after a few nights. How do you all handle the resort charge challenges? Does it smack of extortion?

  • Taryn

    I am probably far less travel-experienced than the rest of you, but I have had much success just being genuinely nice and respectful, never expecting or demanding freebies, and only asking for credits if the hotel screwed up (e.g., some feature of the room was unusable). My requests to change to better rooms have yet to be denied, but I will say that I’m not booking the cheapest rooms either. I have been upgraded to suites several times without asking even though I’m nowhere near any rewards program’s elite status. Twice I have been upgraded to suites in 5 stars by offering to pay extra, both times my question “how much extra would it cost to upgrade to a suite” was answered with a brief pause, and then “nothing, we’ll move you”. I was prepared to pay though, it wasn’t a bluff. I also call the morning of my arrival to confirm the booking and reiterate my preferences and check in time. Even in 3 and 4 stars upon late check ins I’ve entered nicely prepared rooms with drapes drawn and a few lights on. I always book directly with the hotels and sign up for rewards programs in advance. I’ve never tipped the front desk staff, only housekeeping, valets, and doormen for cabs. By the way, this is a really great web site. I’m new to reading it and I’m amazed by what’s here. I have a lot to learn about earning and using points!

  • Taryn

    I’ve seen some jaw-dropping hotel reviews on TripAdvisor, people doling out the poorest rating for hotels that didn’t cave to their unreasonable demands. I’m sure you’ve all seen them. “The toast for my room service breakfast was cold”. Reasonable reaction: just eat it (what I would do). Unreasonable reaction: demand that the entire meal be comp’d. I can imagine how unpleasant it is for the staff to deal with someone who complains about the most trivial matters.

  • A Real Hotel Worker

    Don’t be this guy. Don’t ask for a free upgrade. “happy to check and see” hahahahahahahahah If the FD staff were happy to give you an upgrade, you’d have one.

    heres how yo really do it.

    Dont be a dick

  • A Real Hotel Worker

    Fold your note in between a couple of fingers, leaving 99% of the note in the palm, and shake their hand when you arrive.

    Ask if its OK to use the name on their name tag. This is called being polite, and the staff will be so shocked that a guest displayed some respect, they will go out of their way to help you.

  • Michael

    Austin, what’s a good tip for front desk service? What’s a generous one? It’s harder (at least for me) to judge what to give for good front desk service than, say, a restaurant bill.

  • Carrie

    I absolutely love singing the praises of kind employees, we’ve been fortunate to meet many. My favorite way is to write a letter to the GM of the hotel and call out these individuals by name. I’ve also done this on TripAdvisor as well, but am glad to know I should be more specific with a first and last name/last initial. It will be my pleasure to do so. I always try to show them respect and gratitude as I can only imagine they are treated quite poorly throughout the day by other guests.

  • km

    I completely agree. There is nothing worse than guests asking free things. As FOM i always tell these guests “our website offers best price guarantee, which is why as a manager i cant give you free upgrade, we sell same rates on all channels. It would not be fair to other guesta and we would be breaking our promise”. Somehow people are selfish and think they are better than everyone else. My advice is to join loyalty program which gives you things like upgrades the higher you go…fair for everyone.

  • Paige

    Michael, I’ve been working as a front desk agent/ front desk manager for 5 years now in large resorts. There is no “good” amount for a tip. $5 would make anyone happy because it shows you are thankful for their service. I’ve received anywhere from $5 to $60 as a tip. Its never something we expect so any amount is very much appreciated. As the article states no one thinks about tipping the desk and just assume its our job to deal with everything. And they are not completely wrong. But what people fail to remember is when maint forgot to plug your eyes back in on the stove or housekeeping forgot to replenish your towels WE are the ones to make the situation right. With that being said…never feel you have under tipped.

  • Paige

    This all depends on the property you are staying at. Some properties give the clerks the ability to adjust rates while others do not.

  • Paige

    Not true. The most classy people are the most knowledgeable. They know how to tweak the system to get away with it.

  • Paige

    I don’t think this article was meant for people to “scam the hotels.” I have worked for large resorts for 5 years as management. There is NO harm in nicely asking for a free upgrade. The guy is brutally honest. People claim all the time they “didn’t know” about the fee for parking. But if you are professional you will not sit there and argue with the guest. It only makes them angrier and ignites the situation. In the end it is cheaper for the property to comped the parking than to deal with the jerk in the next couple days when they decide to complain about the customer service they received.

  • mika

    Wow to Dave’s comments below…I completely agree…people rarely do post positive reviews that say what the hotel has done right. Never tells the Hotel what they have done right neither acknowledges who has done a good job and that is definitely important to the Hotel. This lets them know who is efficient and responsible for doing things right. To be frank, sometimes the reviews are such utter nonsense. I don’t know what they think they are doing…it is complete tomfoolery. “The banana was too cold”…excuse me but what temperature would you like your banana?

    Also, Hotels will most certainly always reward those who book directly through the hotel and not through a third party. I would always always and always book directly through the hotel…you will get a better room for sure. Comes with many perks. I am not saying that you will get free stuff but it just shows your loyalty and that you directly booked with the hotel. They will be able to provide you perks sometimes because you did not go through a third party. Perks meaning a room on the quieter side or with a slightly bigger bathroom or better view.

    It is such a shame though that hotels have to reward people for complaining….sometimes intentional complaining…whoever started this trend has ruined it for the rest of the hotels. And you know who you are….I absolutely do not fall into this trap. I know many hotels that do not either. It really depends on the management. There are those that say the customer is always right and there are those that say, take it case by case basis. I do not always think the customer is always right. For an example, one guest complained the jacuzzi was not working. First of all, they had not even filled the tub up with water. What was wrong about this situation is that the customer did not think twice before accusing the hotel that they provided a room with a jacuzzi tub not working. This is not okay. You should inform the hotel what the situation is and then they can help you. We are not playing the “who’s fault is it” game. We just want to make sure everything runs smoothly. If you did not know how to use the jacuzzi, no big deal, we will tell you how to.

    As you can see from my above posts, I’ve become cranky from dealing with so much utter nonsense. People really think they can just do anything. I am sorry but do not act surprised that you are getting what you paid for and not anything more. Also, do not create a scene. Ive seen these not only at hotels but also at fancy scale restaurants to fast food chains. I am not going to tolerate this. Frankly, I am going to call the police for causing a disruption at the property. It is just plain sad that service and product providers have to be respectful and mindful but the guest gets to act like complete animals when they want something. I am so sorry that your bed is not as soft as you wanted it.

    Another thing that also gets on my nerves is when someone does not want to pay the full price of the room. Excuse me sir/madam, if you wanted to pay only 1/4 of the price of the room, please go to that type of lodging property. You are just wasting yours and my time by bargaining. And this never ends in a happy note. Either party will be upset for either giving in or for not getting the rate they wanted. Even meeting the hotel in the middle is sometimes such a hassle.

    I agree with Mike as well…people do not do their research. They ask for some ridiculous stuff sometimes, I can’t even be bothered to write about it.

    Now this is how it feels like when people complain all the time in reviews ^.

  • mika

    Only sometimes if it is to make sure the guest does not have to ask for something they always ask for. For an example: This guest always asks for two extra towels.

    Or this guest wants room away from elevator on the second floor.

    Etc

  • mika

    Do not use Priceline or any other third party booking agent. The hotel will most likely always give you the better deal.

  • mika

    Yes, this is absolutely wanted. It shows the hotels what they are doing right and not always about what they are doing wrong. I am very happy to see that they are some people who do acknowledge great service.

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