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Yesterday we reported on a glitch with United’s ticket booking engine that resulted in people being able to book flights around the US and to Hawaii for almost free – all they had to pay were the taxes. While I didn’t actually expect these fares to be honored based on United’s past behavior in similar circumstances, the airline just announced on Twitter that they would in fact be honoring the tickets sold during the 15-minute window where these $0 fares were being offered.

United TweetPer the Tweet, United officially announced that, “We’ve reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets.”

Kudos to United for coming to this decision. I would have expected them to cancel the tickets altogether, or at least compromise with customers who managed to reserve the $0 fares, but I’m glad they’re actually going to let them fly the itineraries they booked. It’s a customer-friendly move when those seem to be becoming more and more rare these days.

Congratulations to all who managed to snag one of these fares – once you fly, tell us about your experience and where you fly.

United MileagePlus® Explorer Card
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More Things to Know
  • Start with 30,000 bonus miles after you spend $1,000 on purchases in the first 3 months from account opening
  • Check your first bag for free - save up to $100 per roundtrip
  • Enjoy priority boarding privileges and visit the United Club with two one-time-use passes every year
  • No foreign transaction fees
  • Earn double miles on tickets purchased from United, and 1 mile per $1 on all other purchases
  • Your miles don't expire as long as your credit card account is open, with no limit to the number of miles you can earn
  • Use your miles for any seat, any time, on any United flight
  • $0 intro annual fee for the first year, then $95
Intro APR on Purchases
N/A
Regular APR
16.49% - 23.49% Variable
Annual Fee
$0 intro annual fee for the first year, then $95
Balance Transfer Fee
5.00%
Recommended Credit
Excellent Credit

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