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Kimpton Hotels’ InTouch Loyalty Program – The Basics

by on March 15, 2013 · 29 comments

in Kimpton

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Earlier this week I covered the basics of Leading Hotels of the World’s Leaders Club loyalty program, and today I wanted to cover another popular non-points-based hotel loyalty program, Kimpton’s InTouch.

Kimpton is a growing and increasingly popular US-based chain of chic, city-based hotels that does a good job at mixing business and leisure amenities and has popular perks like offering complimentary Wine Hour from 5-6pm at every hotel. It’s also a famously pet-friendly brand, which I look forward to checking out soon. Overall it’s got 60 hotels in 24 cities.

Rather than basic awards on the number of stays, InTouch offers benefits such as free WiFi, member parties and free nights based on the number of eligible stays or nights.

Member sign-up is free and can be done here in about five seconds. Just provide your email address and create a password then fill in your information.

Membership Levels

Kimpton offers two membership levels: InTouch and Inner Circle.

Kimpton-membership-levels

-Eligibility: InTouch at 7 stays or 20 nights, Inner Circle at 15 stays or 45 nights within a calendar year. The chart above is a bit misleadine because the qualification is listed under the Reward Night category, almost making it seem like you need to stay that many nights for a free award. However, both levels earn a free night at 7 stays/20 nights. Stays are only eligible if booked by one of the four following ways: through KimptonHotels.com; 1-800-Klimpton; InTouch Service Desk 888-695-4678 or 506-637-3376; or using your InTouch Member Number. Stays are deemed ineligible when booked on third-party websites (Priceline, Orbitz, etc.); using a complimentary night reward; or with special rates for airline crew members, travel agents and Kimpton employees.

To match your current hotel status to Kimpton, take a screenshot and attach your current statement in an email asking for a match to: [email protected] Per this FlyerTalk thread, it looks like my Starwood Platinum will get matched to Inner Circle. It also appears most other major hotel chain statuses should work for a match. Feel free to comment with your experience.

As you can see, members at both levels receive the following rewards:

-Reward nights: One free night after 7 stays or 20 nights

-Complimentary WiFi

-Special partner offers

-$30 in-room spa credit (at participating Kimpton hotels, some conditions and restrictions may apply)

-Custom room preferences

-Passport rewards

-Newspaper delivered to your door

-Member only offers

InTouch members also have exclusive permission to “Raid the Mini Bar.”

In addition to those perks (except the mini bar), Inner Circle members score these additional benefits:

-Favorite snack and drinks upon arrival (at least two)

-Dedicated reservation line

-Complimentary upgrade at check-in (when available)

-48 hour guaranteed reward redemption

-48 hour guaranteed availability

-Complimentary night at new hotels

-Complimentary chef treat at Kimpton restaurants

-No blackout dates (major events like the Super Bowl, Mardi Gras, Presidential Inauguration, World Series, Indy 500, holiday season in Aspen, NCAA, NBA Finals, Olympic Games, etc. are exceptions)

-Exclusive direct access to Kimpton’s CEO, Mike Depatie

Kimpton-FAQ

Explanation of Benefits

A few of the above perks require a bit more explanation to fully understand what you’re getting.

Eligible stays and nights toward earning a complimentary night reward rollover year to year, but earning Inner Circle status and Passport Rewards are based on eligible stays with a calendar year – there is no accumulation year to year – sort of like your average points-based chain.

A Passport Reward, which is an additional two-night complimentary stay, is earned when members stay at 10 or more different Kimpton hotels during a calendar year.

Raiding the mini bar simply means a $10 discount off mini bar treats (I know, you thought it meant you could literally consume any and everything like Intercontinental’s Royal Ambassador). Take an extra $5 off your mini bar tab when in NYC. Wondering why Inner Circle members are excluded from the mini bar concession? As it turns out, top elites have no need to raid the bar since at least two of their favorite snacks or drinks will be delivered to their room upon check-in. Kimpton even promises to hunt down a favorite brand when possible. The more information you share about your preferences, the better equipped they are to help.

Kimpton’s “exclusive” and “member only” offers mean that the hotel will email members special rates throughout the year that are not offered to non-members. For example, Inner Circle members can currently take advantage of a complimentary one-night stay through December 30, 2013 that includes a $50 dining credit. Options are: Canary Hotel, Santa Barbara; RiverPlace Hotel, Portland; Donovan House, Washington, D.C.; Monaco Philadelphia; Hotel La Jolla; and Palomar Phoenix.

Spontaneity sometimes pays off and for Kimpton members, last minute deals at Kimpton hotels across the country are offered weekly, with some rates dipping below $100. Two fine print details could be deal breakers for some, as the rooms must be paid for in advance and are non-refundable. Other getaway offers for members roll out every month, from San Diego to Philadelphia.

Kimpton is also known for their extraordinary customer service, including making note of guests’ preferences, including whether they read the New York Times or the Washington Post, what type of pillow support they need for a good night’s sleep, and if they’ll be practicing their downward-facing dog, thus requiring a yoga mat.

Members also have access to a dedicated service desk, where Kimpton “pros” are trained to “spring into action” upon request when you call 888-695-4678 or 506-637-3376.

To stay competitive, Kimpton also offers status matches, where hotels match your status should you have attained premium or elite elsewhere. Just email a copy of your credentials to [email protected].

For the fine print, read Kimpton’s membership terms and conditions here.

Pet Friendliness

As a new dog-owner, I’m paying more and more attention to pet policies at hotels, and here’s an area where Kimpton really excels.

ap-pet-program

Kimpton’s stance is: “We welcome any pet, regardless of size, weight, or breed for zero fees or deposits at every Kimpton Hotel.” Pets also get cozy loaner beds from the hotel, food and water bowls, fresh water and lobby snacks, a personal greeting from management (Miles is especially excited about this), a concierge-curated list of local pet-friendly attractions and businesses, and there’s even a director of pet relations at select locations (which sounds like a pretty awesome job).

Although Kimpton’s footprint is rather limited with properties just in the US, I hear great things about the brand and because of Miles, I think I’ll be giving it a try this year to test out the perks. Any of you familiar with the InTouch program? What are your likes and dislikes?

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Mike

    Inner Circle members are treated like royalty and almost always get suite upgrades.

    The “Director of Pet Relations” position is only open to the four-legged. Maybe Miles is looking for a new job?

  • Silver Springer

    Don’t forget the loaner goldfish is you don’t have a pet. I got Inner Cirlce based on Hyatt Diamond status match and really enjoyed my one stay so far. Plan to take advantage of the free one night stays at the new hotels you mentioned.

  • DWT

    Kimpton’s chart is actually misleading. “InTouch” is the base level and all members get those benefits just by joining– which makes the program even more attractive!

  • K.P.S.

    LOVE Kimpton hotels! You and Miles should check out the Hotel Monaco in Philadelphia with your free InnerCircle night- fabulous rooftop bar :) Kimpton matched me to InnerCircle based on my Marriott Platinum Status.

  • Paul

    Also, don’t forget to mention that Kimpton has the best customer service in the industry. As the major hotel brands continue to destroy their loyalty programs more and more of my business is going to go to Kimpton and hotels like it.

  • Marty Dee

    Stayed at the Palomar in Chicago a very nice property but only issue is that they do not have any affiliation with a bank to issue credit cards not sure why.

  • http://www.facebook.com/profile.php?id=20973 Heather L. Cannady

    Why don’t top tiers get to “Raid the MiniBar”?

  • Alex

    Anybody have any luck getting a status match with Hilton Gold obtained through the Citi Credit card? Could I just send them proof that I am Hilton Gold, or would they want to see a lot of hotel stays as well?

  • thepointsguy

    Because they get free snacks and drinks

  • james

    Although their hotels definitely appeal to a more adult audience, they do offer hula hoops for kids in their fitness rooms and a complementary goldfish during the stay.

  • Preston

    Yes. I sent them a jpeg of my Hilton Gold card and they matched within a couple of hours.

    I have stayed with them four times since I matched in January. Each stay has been fantastic. Kimpton really goes out of their way to treat Inner Circle members with the highest level of service. Only once was I not upgraded to a suite, and the hotel was so apologetic that I received free room service breakfast. Not bad!

  • Preston

    The “Raid the Minibar” perk means one free drink and maybe a snack (if you play it right). To give you an example of an Inner Circle welcome amenity, I typically receive two Tanqueray minibottles, tonic, limes, a bagel with smoked salmon, Honest Tea, a brownie, and ice. This is usually delivered fresh, within 30min of check-in. Total value, at hotel mark-up: ~$40. I’ve also received gratis room service breakfast twice, occasional nightcaps with turndown service, etc, etc. It is an unbelievable perk.

  • MidCentModFan

    Hands down the most client-focused hotel management staff in the country! Inner Circle status puts the other Chaim’s loyalty recognition to shame. For those of you who are tired of fighting for a room upgrade or amenity based on your loyalty status, give a Kimpton Hotel the chance to show you what customer service is all about. I attained Inner Circle status so if there’s a Kimpton Hotel where I’m traveling, all of my friends and family always know where I’ll be staying.

  • Vinyl Slider

    My wife and I are currently staying at The Muse in NYC, and agree with everything else said. While the lack of a credit card affiliation will limit easy/cheap redemptions, if you’re going to spend paid nights in cities where they have hotels, you may end up better off than with other chains and the recent redemption devaluations.

  • http://www.facebook.com/marc.hoffmeister Marc Hoffmeister

    I did get my Hilton Diamond status matched to their Inner Circle level within a day.

  • Alex

    I’m surprised they don’t offer free breakfast for inner circle members

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  • Cas from Dallas

    A nice perk available to all guests is first-come/first-served “loan bikes”. On a recent business trip to San Francisco, staying the Harbor Court (bay view room), I worked late on Friday, so stayed over and flew home Saturday afternoon. Checked out one of their bikes (gratis) and did a Saturday morning ride from Embarcadero to Golden Gate and back. Fantastic way to end the week.

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  • skwok

    This summary was exactly what i was looking for. Perfect article. A few people on Twitter kept talking about it and just wanted to find out why. Thanks!

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  • http://austinspeaker.wordpress.com Austin Paul Thomas Speaker

    What’s so remarkable about this program is that some pretty significant benefits come from just signing up. Their website isn’t particularly clear about this, but InTouch is the ENTRY level! In other words, you get free wifi, a raid the minibar credit, a $30 spa credit, etc., just for signing up, which is obviously free to begin with. So really there is only one elite level.

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