Visiting a Lounge Twice in One Day — Reader Mistake Story
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Today, I want to share a story from TPG reader Abby, who encountered a restriction on lounge access she hadn’t anticipated:
I flew to Boston (BOS) and back the same day for a meeting. I had booked flights that left time for delays on both ends, but because the flights were on time and security lines were empty, I ended up with about an extra hour on both sides. Upon landing in Boston, I visited Stephanie’s with my Priority Pass to get tea and an English muffin. When I arrived back at Logan airport, I stopped in at Stephanie’s again, assuming that I could use the benefit before my flight home.
Unfortunately, Stephanie’s limits customers to one Priority Pass check-in per 24 hours. I didn’t realize this, and thought that I had been able to check in twice at other Priority Pass locations on other trips, so I ended up paying for another tea and a glass of wine. It wasn’t a big deal in the big picture, but had I known about that restriction, I might have gone to a different terminal.
In recent years, Priority Pass has augmented its network with a collection of restaurants and other facilities members can use in transit. Much like the program’s traditional airport lounges, those alternative locations are free to impose their own rules and restrictions on access, including limited hours, limited guest policies and even dress codes. You’ll typically find such restrictions noted on the Priority Pass website or app, but not always. For example, neither one mentions a cap on the number of daily visits to Stephanie’s in Boston, but as reported by Frequent Miler, some Priority Pass restaurants are limiting how often you can check in. To their credit, those locations appear to at least be notifying members with signage provided on site.
As Abby points out, she could have gone to a different lounge in Boston if she had been aware of the restriction, since members are free to visit multiple lounges in the same airport. You might also be able to circumvent the daily limit if you have two separate Priority Pass accounts (from two different credit cards that offer access, for example), but make sure you can distinguish between your membership cards so you don’t end up accidentally getting charged for entry. If you’re planning to visit a restaurant lounge more than once in a 24-hour period, clarify the rules upon your first visit. That way you can put your credit toward whichever bill you expect to be higher in case only one visit is permitted.
And of course, be aware of American Express’ new restriction on Priority Pass restaurants that kicks in August 1, 2019. Thankfully, other issuers have publicly committed to maintaining restaurant access for cardholders, so hopefully this won’t become a trend with other cards that provide lounge access.
I appreciate this story, and I hope it can help other readers avoid making the same mistake. In appreciation for sharing this experience (and for allowing me to post it online), I’m sending Abby a gift card to enjoy on future travels, and I’d like to do the same for you. Please email your own travel mistake stories to email@example.com, and put “Reader Mistake Story” in the subject line. Tell us how things went wrong, and (where applicable) how you made them right. Offer any wisdom you gained from the experience, and explain what the rest of us can do to avoid the same pitfalls.
Feel free to also submit your best travel success stories. If your story is published in either case, I’ll send you a gift to jump-start your next adventure. Due to the volume of submissions, we can’t respond to each story individually, but we’ll be in touch if yours is selected. I look forward to hearing from you, and until then, I wish you a safe and mistake-free journey!
Featured photo by Daxus / Getty Images.
Welcome to The Points Guy!
Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
- Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees