This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

A white male passenger verbally attacked a black woman from his window seat onboard a Ryanair flight Thursday, and the airline’s reaction (or lack thereof) has sparked widespread backlash.

Now, three days after the racist rant, the woman, 77-year-old Delsie Gayle, says she has still not heard anything from Ryanair about the egregious incident.

Gayle sat in the same row as the man as he demanded she move seats and called her an “ugly black bastard.” The unidentified man also demands Gayle, who was traveling with her daughter, stop speaking to him in a “f—–g foreign language,” even though she is speaking English throughout the encounter. The racist tirade was captured on video by fellow passenger David Lawrence and posted on YouTube and Facebook, where it has garnered more than 5 million views. 

Gayle’s family told HuffPost UK that they are “surprised, disgusted and hurt” that the airline has not made any contact with their family. In an interview with British channel ITV, Gayle describes feeling “very low” because of the incident. “He paid a fare to go on holiday; I’ve paid mine, so why does he abuse me for that due to the color of my skin?” Gayle said to ITV. “He do it with me and he gets away, he’ll do it to somebody else.”

Ryanair told the BBC that the airline does not tolerate “unruly behavior” like this and that “disruptive or abusive behavior like this will result in passengers being banned from travel.” Additionally, the airline tweeted out a one-sentence response to the video.   

Statement: We are aware of this video and have reported this matter to Essex Police

People are threatening to boycott the airline because Ryanair’s crew did not remove the man from the flight.

The best beginner points and miles card out there.
Chase Sapphire Preferred® Card

With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.

Apply Now
More Things to Know
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
N/A
Regular APR
18.24% - 25.24% Variable
Annual Fee
$0 Intro for the First Year, then $95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.