‘Verbally Abusive’ Airline Passenger Refuses to Check Bag, Causes 4-Hour Delay
A United Airlines passenger caused a flight from Indianapolis (IND) to Newark (EWR) to be delayed more than four hours on Monday when she refused to check her luggage after her bag would not fit in the aircraft overhead bin.
The airline says the unidentified female passenger became “verbally abusive” to the cabin crew that was instructing her to check the bag.
“When we got on the plane, she asked for my help with her suitcase,” passenger Ben Barrick told the IndyStar on Tuesday. “I couldn’t get it in the overhead and a flight attendant said she would have to check the luggage.” Barrick says the woman became “belligerent” when the cabin crew asked her to gate check the bag when boarding was completed.
After a 20-minute standoff, all other passengers on UA Flight 3708 were asked to deplane the E170 aircraft because the woman was not budging. United said it had to order a completely different aircraft to accommodate the other customers.
“A customer on United Express flight 3708 from Indianapolis to Newark was asked to check her oversized bag, and she refused to do so,” Untied said in a statement to the IndyStar. “She became verbally abusive to the crew and they asked her to leave the aircraft. The customer refused and all customers were asked to deplane. To minimize the inconvenience to our customers, we arranged for a different aircraft to make the flight from Indianapolis to Newark.”
“Most people were not really that upset,” Barrick said of the other flyers on the plane. “Most were in good spirits and laughing,” though he added some passengers were scolding the woman as they disembarked.
The flight, which was scheduled for a 7:05pm takeoff and was originally delayed due to weather, did not takeoff until 12:17am.
Reportedly, the woman did deplane eventually.
H/T: Fox News
Featured image by Robert Alexander/Getty Images.
Welcome to The Points Guy!
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees