United Suspending Some In-Flight Meals Following Catering Snafu
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Update 9/7/18: Full meal service may not be available for “a week or so,” according to an updated statement from United:
“Meal options on select domestic flights out of our hub in Newark will be limited due to maintenance that is being performed at our Newark kitchen facility. Our customers have come to expect high quality food on our flights. Many of our customers will not be affected, and our popular buy on board products will continue to be available. We are reaching out to customers ahead of their flights to apologize and to provide compensation to help minimize the inconvenience. Our team is working to complete the work on our kitchen and we plan to resume meal service within the next week or so.”
Some potentially not-so-great news for United passengers flying from Newark (EWR) this weekend. As confirmed by the airline, refrigerators at the carrier’s catering facility (which I visited in 2015) are currently undergoing repairs — as a result, hot meal service will not be available on some flights.
A United spokesperson clarified that international flights are being prioritized — while customers traveling in Polaris business class shouldn’t be impacted at all, domestic flyers will have to settle for snack boxes on some flights.
The airline is emailing affected customers in advance, so keep an eye on your inbox:
“Due to maintenance work being done in our kitchen, the food options on your flight may be limited or unavailable. Snack boxes will be provided in place of our usual meal offerings, and our Newark team will offer you a voucher should you prefer to purchase your own meal prior to boarding.”
The message also outlines compensation options — in the case of one TPG reader, a Premier 1K member, the airline was proactively offering either a $100 electronic travel certificate or 5,000 miles.
This traveler was booked in first class on a dinner flight to Las Vegas (LAS) — compensation options may vary depending on elite status level and route. We value United miles at 1.4 cents apiece, so in theory the travel voucher is a better option, however they can only be applied to flights operated by United, and need to be redeemed within one year.
A refrigeration fix is apparently underway, so hopefully it shouldn’t be long before full meal service returns to EWR. In the meantime, I recommend taking United up on its offer for a meal voucher, and redeem it at Classified in Terminal C — assuming you’re able to get a reservation.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in the first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants in the first three months of card membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 Bonus Miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees