This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

As we previously reported on TPG, airlines such as Southwest and American Airlines have stated their intention to add a non-binary gender option for passengers when going through the booking process. Now, United Airlines, has become the first domestic airline to officially implement the change.

In a press release on Friday, United shared the news that, “Customers now have the ability to identify themselves as M(male), F(female), U(undisclosed) or X(unspecified), corresponding with what is indicated on their passports or identification.” United says the changes are available “throughout all booking channels,” including MileagePlus customer profiles.

United Chief Customer Officer Toby Enqvist said in the release that, “United is determined to lead the industry in LGBT inclusivity, and we are so proud to be the first U.S. airline to offer these inclusive booking options for our customers.”

In addition to inclusive booking options, United will also be working with the Human Rights Campaign and The Trevor Project to implement “additional employee training” to make the company “even more welcoming for all customers and employees.” Training will include, “teaching employees about preferred pronouns and the persistence of gender norms, LGBT competency in the workplace and other steps [the company can take] to make United an inclusive space for both customers and employees.”

While this is a huge step for those who do not identify as male or female, non-binary travelers still face the hurdle of getting a legal non-binary ID. Currently, only five states plus Washington, DC, allow people to get a driver’s license with an “X” as a gender marker as opposed to simply “M” or “F.”

When asked for an update on previously stated plans to implement similar changes, a spokesperson for Southwest told TPG, “We continue to investigate solutions and the technical requirements needed to provide our Customers non-binary gender marker options during the booking process. We still do not have a timeframe to share.”

A spokesperson for American told TPG that the airline is currently “working to implement non-binary options” for its customers, but did not have a roll-out date to provide at this time.

Similarly, Delta said that as part of its “ongoing efforts to reflect inclusivity and respond to the needs of [its] diverse customer population” it is “planning to offer a non-binary gender option during the booking process, ” but did not provide a timeline.

Hawaiian Airlines, too, said it’s “currently working to ensure [its] technical infrastructure is ready to accommodate the new gender identifiers,” and will implement the changes “before the IATA deadline.”

For the latest travel news, deals and points and miles tips please subscribe to The Points Guy daily email newsletter.

Photo courtesy of Hero Images via Getty Images.

Know before you go.

News and deals straight to your inbox every day.

The Platinum Card® from American Express

WELCOME OFFER: 60,000 Points Terms Apply.


CARD HIGHLIGHTS: Delta Sky Club and Centurion lounge access, $200 annual airline fee credit and up to $200 in Uber credits annually

Apply Now
More Things to Know
  • Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
  • 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
  • 5X Membership Rewards points on prepaid hotels booked on
  • Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
  • $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
Regular APR
Annual Fee
Balance Transfer Fee
See Terms
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.