ANA Awards Currently Unavailable Through United Website and App
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
United’s statement sums up the current issues:
“We’ve been in contact with our partners at ANA who have confirmed that there is an issue with ability to send us award availability. We anticipate this issue being fixed in the coming days. During this time, award availability for ANA flights will not display on United.com or the United app.”
Fortunately, it’s easy enough to find award availability via ExpertFlyer, and you can call United’s reservations line at 800-864-8331 to book (be sure to ask the agent to waive the $25 fee, since ANA cannot currently be booked online).
Far more concerning is United’s ongoing issue booking any award flights operated by Singapore Airlines, TAP or Thai — and, unlike ANA flights, these three carriers can’t be booked via United’s call centers, either.
It does seem that this issue is unique to United, though — I had no problem pulling up Thai first class via Aeroplan, although you’ll need to redeem far more miles for that particular flight via Air Canada’s program.
A spokesperson was willing to shed a little more light on the issue, but it’s clear a solution won’t be implemented overnight:
“We are working diligently with our partners on a solution. It is not our intention to limit awards, as demonstrated by our flexibility in booking channels, the Excursionist Perk and our lower short haul intra region awards. This anomaly requires time to fix, working with IT systems across multiple carriers, and it is our collective goal to have availability back in a manner that ensures the entire booking and ticketing process is in line with customer expectations.”
While United would like to direct your attention to redemption options that are currently available — including the Excursionist Perk — the fact remains that airline loyalists are surely at a disadvantage, considering you can book these partners through other Star Alliance programs, including Aeroplan.
Featured image of ANA first class by Ethan Steinberg.
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.