This Summer You May be Able to Text Delta

Jun 26, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

No more hold music — or, less of it anyway — if you’re trying to reach Delta.

The airline is testing a live customer-service messaging feature with some iOS users starting this summer. As the airline gets more feedback (and assuming the test phase goes well), everyone with an iPhone should be able to text Delta’s customer service team by this fall.

“This is about connecting with our customers where they are – and many have told us that they’d rather message with us than engage on other channels like the phone, email or social media,” said Tori Forbes-Roberts, Delta’s vice president of reservation sales and customer care. “Messaging is fast, it’s easy and it empowers our customers to connect with us on their terms.”

In a press release, Delta said customers have responded well to a similar messaging option already available on its website. The airline expects to speed customer service response times across all platforms and channels as more customers are able to take advantage of instant messaging. Delta’s system will use a virtual assistant to provide answers to basic questions, but will route customers to a live representative for more involved discussions.

Users will be able to start their first iMessage conversation with Delta via a link in a summer travel tips email or a “need help” button in their Fly Delta app. Once the conversation is initiated, future inquiries can go through iMessage directly.

Prepare for that Muzak to be replaced by your favorite podcast and three gray dots.

Featured photo by Patrick T. Fallon/The Points Guy.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,600

CARD HIGHLIGHTS: 3X points on dining and 2x points on travel, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®.
  • Enjoy benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining and 2x on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
Regular APR
16.24% - 23.24% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.