Hundreds of Sun Country Passengers Stranded in Mexico After Flights End for the Season
They thought they would be able to rebook their flights from Mexico back to Minneapolis (MSP) after they’d been canceled on Saturday due to snowy weather.
But, hundreds of Minnesota travelers booked on Sun Country Airlines ended up stranded in Los Cabos, Mexico (SJD), after the carrier’s flights to and from the region ended for the season. When passengers tried to rebook online, they found the next available flights on the airline were not until the end of June.
Passengers trying to contact the airline were disconnected or found its phone lines were jammed, and no employees were staffing the carrier’s counters at the Los Cabos Airport (SJD), according The Minneapolis Star-Tribune,
Sun Country told the travelers it “did not have another flight to re-accommodate passengers on.” Apologizing for the inconvenience, the airline gave passengers a full refund and told them to rebook on another carrier. “As disruptive as the current situation is for the affected passengers, the alternative — canceling other flights to other destinations — would have been more disruptive to even more passengers,” Kelsey Dodson-Smith, Sun Country’s vice president of Marketing told the Star-Tribune.
One family ended up rebooking on a United flight to Chicago and had to rent a car to drive the rest of the way to Minneapolis. They spent $2,000 rebooking the return leg of the trip, about half as much as their entire vacation — and that was probably their most direct option. A flight to Minneapolis (MSP) would have been $709 per person and — with stops in Mexico City and Atlanta — taken 26 hours.
Emily Kladivo, the travel agent who helped rebook that stranded family, said she has never experienced anything like this situation before and called the Minnesota-based airline’s response “ridiculous.” “Weather is out of their control; how they’re handling the situation is IN their control,” Kladivo said. “Send a plane, go get your passengers.”
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.