Sabre Reservation System Outage Affecting American, Alaska Flights

Apr 29, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Update 4/29/19 at 2:34pm: American Airlines says its system is back up. “Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American,” an airline spokesperson told TPG. “This technical issue has been resolved. We apologize to our customers for the inconvenience.” Alaska also says its system is back up. JetBlue and WestJet were also reportedly affected by the outage.

American Airlines and Alaska Airlines are both experiencing system outages that are affecting flights. As confirmed by an American Airlines spokesperson, Sabre — the reservation system that both airlines use — “is currently experiencing a technical issue that is impacting multiple carriers, including American.”

The spokesperson continued that the airline is “working with Sabre to resolve the issue as quickly as possible, and apologize to our customers for the inconvenience.”

American Airlines has added a banner to the top of its website noting the system outage. Travelers are directed to contact American Airlines if they need assistance. Currently, there’s no wait when calling for an Executive Platinum representative.

Sabre confirmed on Twitter that “there is an issue impacting some of [our] customers.”

According to statistics on tracking site Flight Aware, 310 American flights, about 9% of the carrier’s flights Monday, are delayed. Alaska is listed as having 42 flights delayed, about 5% of its daily flights.

American Airlines flyers are currently unable to retrieve boarding passes, seat maps or other features in the American Airlines app. That’s particularly an issue as most travelers are relying on digital boarding passes and may not have a paper boarding pass as a backup.

TPG reader Todd is currently waiting to board an American Airlines flight from Philadelphia (PHL) and reports that flights are being held from boarding due to this outage. Gate agents announced to passengers that there’s a system outage and originally said that boarding wouldn’t being until the system comes back up. However, once agents were able to start printing manual boarding passes, the flight was manually boarded.

FlightRadar24 shows very few recent departures from the airline’s hub in Charlotte (CLT):

Stay tuned to TPG for updates to this developing story.

Featured image by John Gress/Corbis via Getty Images

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 3X points on dining and 2x points on travel, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®.
  • Enjoy benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining and 2x on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
Regular APR
16.24% - 23.24% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.