Sabre Reservation System Outage Affecting American, Alaska Flights
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Update 4/29/19 at 2:34pm: American Airlines says its system is back up. “Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American,” an airline spokesperson told TPG. “This technical issue has been resolved. We apologize to our customers for the inconvenience.” Alaska also says its system is back up. JetBlue and WestJet were also reportedly affected by the outage.
American Airlines and Alaska Airlines are both experiencing system outages that are affecting flights. As confirmed by an American Airlines spokesperson, Sabre — the reservation system that both airlines use — “is currently experiencing a technical issue that is impacting multiple carriers, including American.”
The spokesperson continued that the airline is “working with Sabre to resolve the issue as quickly as possible, and apologize to our customers for the inconvenience.”
American Airlines has added a banner to the top of its website noting the system outage. Travelers are directed to contact American Airlines if they need assistance. Currently, there’s no wait when calling for an Executive Platinum representative.
Sabre confirmed on Twitter that “there is an issue impacting some of [our] customers.”
According to statistics on tracking site Flight Aware, 310 American flights, about 9% of the carrier’s flights Monday, are delayed. Alaska is listed as having 42 flights delayed, about 5% of its daily flights.
American Airlines flyers are currently unable to retrieve boarding passes, seat maps or other features in the American Airlines app. That’s particularly an issue as most travelers are relying on digital boarding passes and may not have a paper boarding pass as a backup.
TPG reader Todd is currently waiting to board an American Airlines flight from Philadelphia (PHL) and reports that flights are being held from boarding due to this outage. Gate agents announced to passengers that there’s a system outage and originally said that boarding wouldn’t being until the system comes back up. However, once agents were able to start printing manual boarding passes, the flight was manually boarded.
FlightRadar24 shows very few recent departures from the airline’s hub in Charlotte (CLT):
Stay tuned to TPG for updates to this developing story.
Featured image by John Gress/Corbis via Getty Images
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