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Romantic gestures can sweep you off your feet. Unfortunately this one swept a Swiss woman off her flight — and probably cost her a few points and miles, too.

A Swiss man of Thai descent bought airline tickets for himself and his female travel companion from Zurich (ZRH) to Japan (FUK) via Helsinki (HEL). Trying to be affectionate, the man included a romantic message on his companion’s reservation. In between her first and last name, he added the Thai word “duang” — the equivalent to “sweetheart” in English — The Local reports.

Because the name on her ticket obviously didn’t match the one on her passport, the woman was denied from check-in (and the romantic gesture backfired). The woman, identified as Maria Meier, was forced to buy a completely new ticket for the following day, Swiss newspaper Tages Anzeiger reported.

The couple was traveling with two other flyers at the time, and unfortunately they were delayed at the gate because of the incident and also missed their connecting flight to Helsinki (HEL). As a result, the two other passengers were also forced to rebook new tickets to Japan. Following the dramatic series of events, Marie reportedly fainted at the ticket counter, according to Tages Anzeiger. After assistance from medical staff, the woman was cleared to fly the following day.  

Recently, a Thai Airways passenger was charged an extra fee at the airline’s check-in counter for having a last name that was too long to fit in the online booking platform. Although the airline reimbursed the customer for the fee, it is important to note airline policy for name changes. Airlines recommend using your full name as it appears on your government-issued photo ID when booking a flight. Ultimately, inputting your complete name as displayed on your travel documents is far easier (and less expensive) than having to rebook or update your ticket.

Featured photo by FatCamera/Getty Images.

H/T: The Local

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