Ouch. AA erroneously gave some EPs extra systemwide upgrades

Jan 2, 2020

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There was some buzz this morning in The Points Guy newsroom, after reports surfaced of extra systemwide upgrade certificates being deposited in the accounts of some American Airlines Executive Platinum members. JonNYC tweeted about SWU’s being deposited into some lucky member’s accounts. Unfortunately the news was too good to be true.

Tweet from JonNYC.


AA confirms to TPG it was a mistake.

“American Airlines experienced a system error that incorrectly awarded a small number of AAdvantage members additional systemwide upgrades on December 31, 2019.  This has now been resolved and all affected accounts have been returned to normal. We apologize to our customers for the inconvenience.” 


American Airlines plane on tarmac in Bozeman, MT in November of 2018. Photo by Clint Henderson/The Points Guy.
American Airlines plane on tarmac in Bozeman, MT in November of 2018. Photo by Clint Henderson/The Points Guy.


There was reason to be hopeful though as there’s been some pleasant surprises for some folks courtesy of American Airlines including top tier members of Hyatt – Globalists – being gifted American Airlines Executive Platinum status including those 4 super valuable systemwide upgrade certs.

And it comes after American Airlines made it official that folks who flew above and beyond the requirements for EP status, would be gifted additional SWUs for every 50,000 miles they flew beyond that threshold.

At least those folks still get four to use. Here’s TPG’s complete guide.

Featured image by JT Genter/The Points Guy.


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