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Check your Marriott account to see if your award stays were rebooked at higher rates

Jan. 10, 2020
4 min read
Check your Marriott account to see if your award stays were rebooked at higher rates
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When Marriott implemented peak and off-peak pricing in September 2019, it was the final (official) aspect of the integrated Bonvoy program to take effect. Any award reservations booked prior to that date — including those using the Points Advance feature — were supposed to remain unaffected.

Sadly, it seems like a recent development has rendered that logic incorrect.

TPG reader Steve reached out to us earlier this week regarding a reservation he had at a Marriott in New Hampshire for later this year. He booked a two-night stay at a Category 3 property back on Jul. 21, 2019, and 35,000 points were deducted from his account — which matches the standard award rate of 17,500 points per night. However, he noticed that the stay had been refunded and rebooked at a higher amount on Jan. 4:

According to Steve, he hadn't touched the reservation since he initially booked it, so he wasn't sure what was going on. Based on the new rate (20,000 points per night), it's safe to assume that both nights of his stay now fall under peak pricing. However, he had already booked and confirmed the reservation. The points were deducted nearly two months before peak and off-peak pricing kicked in.

Unfortunately, it seems that other TPG readers are in the same boat. One posted a screen shot of his account in the TPG Lounge, showing a stay for this coming April that was automatically rebooked on Jan. 6, jumping from 100,000 points to 140,000 points. Others chimed in about similar experiences — and many others are documented in this FlyerTalk thread.

Even TPG Senior Writer JT Genter noticed a change on one of his reservations that was booked using point back on Jul. 14, 2019. On Jan. 7 — without any action on his part — he noticed that the stay had been rebooked. However, unlike other commenters, this resulted in a refund of Marriott points.

Here, it appears that one of the nights of his Category 6 stay had dropped from standard to off-peak, resulting in a net refund of 10,000 points.

None of these reservations were changed by the member, and none of them involved Points Advance bookings. These were all rooms that were confirmed — and had points deducted — prior to the implementation of peak and off-peak pricing. As a result, they should've been immune to any monthly adjustments in peak/off-peak dates, but that's obviously not the case.

It's worth noting that other TPG staff, including Executive Editorial Director Scott Mayerowitz, have several upcoming points stays reserved and haven't seen any change in their reservations. Scott even has one (at the Memmo Principe Real, Lisbon, a Member of Design Hotels) that no longer has points availability at all for his dates of travel. So, we aren't sure the logic here yet.

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RELATED: Marriott will honor pre-September 14 Points Advance reservations

We've reached out to Marriott for a statement on how and why these automatic rebookings happened, and we also asked what an affected member should do. A spokesperson said that the company is looking into it.

We certainly hope this is a glitch that is resolved quickly, but in the meantime, if you have a Marriott award stay for later this year, you should probably log in to your Bonvoy account and verify that you haven't been rebooked at a higher rate (or to find the surprise of a lower rate and a refund of points). And if you have seen additional points pulled from your account for a reservation you already booked, go ahead and call Marriott or message Marriott Bonvoy Assist (@MBonvoyAssist) on Twitter. It may take some back and forth, but you should be able to get the points restored.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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  • You must spend the $300 travel credit before earning 3x points for travel and dining
  • No automatic hotel elite status
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
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Best premium travel card for value
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10xEarn 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards®.
5xEarn 5x total points on flights through Chase Ultimate Rewards®.
3xEarn 3x points on other travel and dining.
1xEarn 1 point per $1 spent on all other purchases
  • Intro Offer
    Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®

    80,000 bonus points
  • Annual Fee

    $550
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

If you are looking to take your premium rewards to the highest level, this card is really a no brainer in our eyes. Chase's Ultimate Rewards make points easy to redeem, with a wide range of 10 airline and three hotel transfer partners and a friendly user interface. Despite the high annual fee, Chase is consistently adding new benefits to keep the card competitive in a fierce premium rewards field.

Pros

  • $300 annual travel credit as reimbursement for travel purchases charged to your card each account anniversary year
  • Access to Chase Ultimate Rewards hotel and airline travel partners
  • Unlimited 3x points on the broad category of travel and dining
  • 50% more value when you redeem your points for travel through Chase Ultimate Rewards®
  • Broad definitions for travel and dining bonus categories

Cons

  • Steep $550 annual fee
  • May not make sense for people that don't travel frequently
  • You must spend the $300 travel credit before earning 3x points for travel and dining
  • No automatic hotel elite status
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,200 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more