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An Ontario man is “fuming” after realizing that the 370,000 Aeroplan miles he had banked and was planning to use in retirement were gone from his account, according to a report from CTV News.

Chris French, who says he has been a member of Aeroplan for 35 years and logged nearly one million miles with Air Canada, said he missed the deadline to keep his miles current by two weeks.

Most airline frequent flyer programs require some type of activity in the past 12 to 36 months typically in order to stay active. That activity can be earning, redeeming or gifting miles in most cases. French said he noticed the miles were missing when he went to book a ticket and noticed his account balance had been reset to zero because of the lack of activity in the account.

Aeroplan is sticking to its policy in French’s case, saying that French can have the miles reinstated for 1.0 cents per mile, or $3,700, something French said he is unwilling to do. TPG currently values Aeroplan miles at 1.5 cents per mile, meaning the account was worth around $5,500.

It’s always a good idea, especially if you have a large bank of miles like French did, to make sure you keep your account active. Remember you don’t actually have to fly to earn miles — most major frequent flyer programs have co-branded credit cards, some of which don’t have an annual fee. Simply making a small monthly purchase with one of these cards is enough to keep activity on your account, and keep the account active.

Want to make sure you keep your account active even if you’re not flying? Check out our guide to keeping your points and miles from expiring.

For the latest travel news, deals and points and miles tips please subscribe to The Points Guy daily email newsletter.

Featured Photo by Nicolas Economou/NurPhoto/Getty Images

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Balance Transfer Fee
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