JetBlue Pilots New Flight Delay Program for Mosaic Members, Plus More Changes

Jul 14, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

JetBlue is piloting a new program for its Mosaic members who are on delayed flights. If a flight has a posted delay of two or more hours, JetBlue will give the Mosaic member (and anyone else on the same itinerary) a meal voucher and complimentary Even More Space seats.

Free Meals and Extra Legroom Seats

As a Mosaic member myself, I received an email with the news the night before a flight I was scheduled to take. The details were slim, but I was glad that JetBlue had my back in case of a flight delay. With JetBlue’s high rates of delays (and cancellations), this program may be useful for more members than one might expect.

According to blogger and TPG contributor Seth Miller, the program is a trial that will end around Labor Day with the possibility of getting extended based on feedback. He also notes that this program applies regardless of the nature of the delay.

The program is in addition to the JetBlue Bill of Rights, which give passengers varying amounts of compensation when flights are delayed by 3+ hours (weather and other uncontrollable events excluded).

The email didn’t specify the details of the meal voucher that you’d receive, other than saying that the vouchers are subject to availability.

Photo by Nick Ellis/The Points Guy

While complimentary Even More Space seats sound good in theory, most flights these days are going out full, with many passengers pre-assigning these extra legroom seats. Mosaic passengers can also use their TrueBlue points for these seats at fantastic rates (often 10+ cents per point value), so it may not make sense to wait for a flight delay to secure your Even More Space seat.

Changes to Multi-Passenger Bookings

In other news, JetBlue has seemingly changed its policy for flight changes when a Mosaic member is traveling with other passengers. In the past, if a Mosaic member were to only cancel his or her ticket (and leave the remaining travelers on the same itinerary), any previous flight changes or Even More Space seats would remain for the other passengers.

Through multiple tests, JetBlue is now retroactively charging any applicable change fees (same-day change fee included), as well as Even More Space seat fees when a Mosaic member cancels only their reservation and keeps the other passengers on the same record.

Bottom line

Kudos to JetBlue for taking care of their elite members during flight delays. While the promise of free extra legroom seating may not come true based on standby availability, at least you’ll still get a free meal. After all, who doesn’t want a free meal?

The changes to multi-passenger bookings certainly sting, and you’ll definitely want to be aware of this if you’re traveling with a Mosaic member who often changes their plans.

Featured Photo by Alberto Riva/The Points Guy

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.