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IHG negatively changed its dynamic award pricing algorithm: Here's what we know

July 10, 2024
5 min read
Young Asian business woman working on smartphone and laptop while sitting at airport VIP lounge with suitcase
IHG negatively changed its dynamic award pricing algorithm: Here's what we know
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IHG One Rewards slowly rolled out dynamic award pricing in 2020, starting with properties in Greater China and eventually reaching U.S. properties. Then, IHG's dynamic award pricing algorithms went wild as rates spiked at specific properties in 2021. Now, we're potentially seeing another less obvious devaluation.

Over the last year, I've redeemed IHG points for 30 nights. Across these nights, including six fourth-night-free reward nights, I got a redemption rate of 0.98 cents per point. My redemption rate would have been 0.78 cents per point if I didn't have the IHG One Rewards Premier Credit Card and its fourth-night-free reward benefit.

However, as Loyalty Lobby recently noted, travelers booking award stays now aren't getting redemption rates that are as good. I've noticed lower redemption rates in searches over the last month, but I figured it was simply the properties and destinations I was searching for. It seems I wasn't alone, and these lower redemption rates are evidence of negative changes to IHG's dynamic award pricing algorithm.

Related: How (and why) to calculate award redemption values

Let's examine a few stays from Nov. 4 through Nov. 8 to see what redemption rates you can expect now. For each example, I'll compare the award rate to the least expensive rate you can freely cancel until shortly before your stay.

I could book a one-king studio suite with a sofa bed at the Staybridge Suites Austin North — Parmer Lane in Texas for $650.18. If I booked the stay with IHG points, I'd redeem 75,000 points after a fourth-night-free reward as an IHG Premier cardholder. That would result in a redemption rate of 0.87 cents per point. If I didn't have access to the IHG Premier's fourth-night-free reward benefit, I'd need to redeem 100,000 points, which would only give me 0.65 cents per point in value.

Redeeming IHG points
IHG.COM

If I wanted to stay at the more centrally located Holiday Inn Express & Suites Austin Downtown — University, I could book a standard district view room with one king bed for $866.91. As an IHG Premier cardholder, I'd need 107,000 points for this stay (or 150,000 points if I didn't have access to the fourth-night-free reward benefit), which would give me a redemption rate of 0.81 cents per point (or 0.58 cents per point without the fourth-night-free reward).

Redeeming IHG points
IHG.COM

Let's jump over to Paris for the next example. I could stay in a standard room with one double bed at the Crowne Plaza Paris — Republique for $1,312.16. As an IHG Premier cardholder, I could redeem 164,000 points for a redemption rate of 0.80 cents per point. Without the fourth-night-free benefit, I'd need to redeem 221,000 points for a redemption rate of 0.59 cents per point.

Redeeming IHG points
IHG.COM

Alternatively, I could book an essential room at the Kimpton St Honore Paris for $2,585.24. As an IHG Premier cardholder, I could book the same room type for 331,000 points after the fourth-night-free reward, netting me a 0.78 cents per point redemption rate. Without the fourth-night-free reward, I'd need to redeem 433,000 points for a 0.60 cents per point redemption rate.

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Redeeming IHG points
IHG.COM

Let's head to Tokyo for two final examples. I could book a standard room with one queen bed at the Hotel Indigo Tokyo Shibuya for $1,722.81. With the fourth-night-free reward, I could redeem 242,000 points for a 0.71 cents per point redemption rate. Without the fourth-night-free reward, I'd need to redeem 324,000 points for a 0.53 cents per point redemption rate.

Redeeming IHG points
IHG.COM

If I wanted to save some points or cash, I could book a one-king classic harbor view room at the InterContinental Yokohama Grand for $544.67. With the fourth-night-free reward, I could redeem 73,000 points for a 0.75 cents per point redemption rate. Without the fourth-night-free reward, I'd need to redeem 101,000 points for a 0.54 cents per point redemption rate.

Redeeming IHG points
IHG.COM

I selected three popular destinations and two hotels in each destination on dates I chose randomly. Based on these six examples and my experience searching for award stays over the last month or so, it seems IHG has negatively changed its dynamic award pricing algorithm.

A spokesperson for IHG Hotels & Resorts issued the following statement to TPG:

"IHG continues to use a dynamic pricing model, which is impacted by travel demand, seasonality, and a number of factors like you mentioned. Travel demand is high, especially in popular travel destinations during a peak travel season.

"We know points are the number one reason our members join the program. We encourage them to take advantage of ways to stretch their points further and explore our Reward Nights discount landing page that features new & freshly renovated hotels. All IHG One Rewards members can regularly access 15% discounts on Reward Nights at newly opened and revamped IHG hotels globally. We also offer special Reward Night discounts for our Platinum and Diamond Elite members and cardholders throughout the year."

As these examples show, you can still get more than 0.5 cents per point — the rate at which you can occasionally purchase IHG points and TPG's July 2024 valuation of IHG points — even if you don't have access to the fourth-night-free reward benefit. And if you have the IHG One Rewards Premier Credit Card, the IHG One Rewards Traveler Credit Card or the IHG One Rewards Premier Business Credit Card and hence get a fourth-night-free reward when redeeming IHG points, you can get even higher redemption values.

That said, it still stings to be getting significantly lower redemption rates now than I have over the last year.

Featured image by OSCAR WONG/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer
    You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit
    Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits.

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.