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Charlie Page is a Boeing 787 Dreamliner pilot. Each Saturday, his column addresses common questions about flying.

At 36,000 feet over the Indian Ocean, it’s quite a view. Clear, pale blue sky reaches down from above until it meets the rich turquoise of the ocean below. Dabs of cottonwool cloud create tiny dark shadows on the water, giving the surface a speckled effect. Even though the air outside is a chilly -50 degrees Fahrenheit, in my pressurized Boeing 787 Dreamliner the environment is just like being on the ground on a pleasant summer’s day in Denver. Life is good.

Clouds scattered over the Indian Ocean.

BANG! BOOM! BANG!

What on earth was that?! Compose yourself. Breathe. Fly the aircraft. The whole flight deck shakes again with another bang. Assess. What’s going on? The left engine is surging. Ask the other pilot for the Engine Surge Vital Actions. Autothrottle Arm Left switch to off. Left thrust lever? Confirmed? Slowly reduce the power. The rhythmic bangs and engine instruments say it’s still surging. Reduce the power some more. Still surging. Bring the power to idle and finally it stops.

Now flying on one engine. While perfectly safe, it’ll mean we’re too heavy to stay at 36,000 feet. We’ll have to descend. Talk to Air Traffic Control. Declare an emergency. Ask for descent. More checklists to run. What’s the plan now? Carry on to London? Go back to Mauritius? Somewhere else? What have the passengers experienced? We’ll need to reassure them.

Suddenly, all motion stops. Everything goes silent. “Aaand, let’s hold it there guys”, says the instructor, leaning forward between us. “Nicely handled, let’s have a chat about what happened”.

So Real, You Feel Like You’re Flying

Indeed, we are not 36,000 feet above the Indian Ocean, but instead we are in a state-of-the-art flight simulator, firmly bolted to the ground in a building near Gatwick Airport. The view was very real, the bangs and shaking were all very real, but they were all created by sophisticated computer software and electronic actuators.

Every six months, all airline pilots spend two days in a flight simulator having their skills checked and practicing normal and non-normal situations that could occur in the aircraft. It’s an integral part of making sure that you’re kept safe while in our hands on board.

The flight simulators recreate how the aircraft handles so accurately that pilots will often go directly from simulator training to flying the aircraft with passengers on board. When taxiing the aircraft to the runway, you feel the bumps of the lights on the taxiway. As you start the takeoff run, you get pushed back in your seat. And when you land less than smoothly, you certainly feel it.

Your pilots are on board to keep you safe in order to fly you to your destination as easily and comfortably as possible. However, things do sometimes go wrong and this is why most of our training is geared towards dealing with these non-normal situations. We never know which routine flight may require us to call on all our skill and experience. Just ask the crew of US Air Flight 1549, which landed safely on the Hudson River in New York.

With that in mind, our simulator sessions every six months are designed to make sure that our operating standards are up to scratch and to practice non-normal situations should they ever occur on a flight. Practice makes perfect.

Standardization — The Backbone of Safety

Each country has its own aviation authority, which sets the standards which all its airlines must abide by. In the US, it’s the Federal Aviation Administration, or FAA. It mandates certain items that must be tested, and the minimum standard to which the pilot must demonstrate that skill. This covers both normal and non-normal situations.

While the list of items that have to be checked, and passed, is dictated by the authorities, it is up to the individual airline to design a training package that incorporates them. A well-designed training session will incorporate all these into a real-life scenario — for example, during a routine flight from Mauritius to London. The idea is to make the scenario as realistic as possible, not to push the pilots to breaking point. The emphasis should always be on learning and improving skills.

No two flights are ever the same. As a result, no two simulator checks are ever the same. Therefore, instructors use a matrix of non-technical skills to assess our performance across a spectrum of safety-related traits. Sitting in the instructor station behind the pilots, they can not only see what the crew are doing but also how well they are working together. Workload management, communication, teamwork and technical knowledge are all key aspects of a safe outcome. Quite often, if the level of workload management is good, all the other skills will be good.

How Does a Simulator Session Run?

When arriving for the simulator check, quite often you will meet the people you’re training with for the first time. This may seem odd, but it’s realistic to life on the job. You have to be able to turn up to work and perform as a perfect team with people you may never have met. In an ideal world, the session will be run as a “natural crew” — one Captain and one First Officer. However, this isn’t always possible.

On most long-haul fleets, there will be more Captains than First Officers. As a result, many checks will be run with two First Officers. This may seem odd but you never know when a non-normal situation could occur in the aircraft. It could be when the Captain is on their rest and it’s the two First Officers at the controls.

After the usual niceties and a coffee, you’ll sit down for the brief. Here, the instructor will lay out the plan for the day (without specific details) and then discuss what’s relevant to the fleet and industry at the time. Airlines and manufacturers are always working to improve safety. Consequently, procedures and policy are always changing. It’s up to the individual pilot to keep up with these as they are published, but the simulator check is a good chance to consolidate this knowledge. This will normally take around an hour.

Walking the Plank

Once the brief is completed, it’s time to begin. To access the sim, the crew walk across a retractable bridge. Some pilots liken it to walking the plank to meet their destiny. Once settled into their seats, the motion for the simulator is activated. The drawbridge is raised and the whole simulator lifts up onto its actuators into the neutral position. It’s ready to rock and roll. Literally.

Walking the plank. (Photo by Emily McNutt/The Points Guy)
Walking the plank. (Photo by Emily McNutt/The Points Guy)

Inside the sim, the instructor is able to position the aircraft anywhere in the world and set any kind of weather conditions they like. Day or night. Once the crew are happy with their set up and where the aircraft is, it’s time for the fun to begin.

The instructor will “unfreeze” the sim and from that moment on, the crew treat everything as if it were a real flight until the instructor says otherwise. In the scenario above, the aircraft may have started on the ground in Mauritius. Through the control panel at the instructor’s station, they are able to activate any scenario that may occur in the aircraft. This could include an engine failing to start, an anti-icing system failing or even a vehicle entering the runway on takeoff.

The check may be done for another six months, but there’s never any time to let your guard down. As mentioned before, procedures are always changing and the industry is always learning from errors and improving safety. Every day we go to work, it’s up to us to uphold the professional standards which we should be personally proud of. We are always learning and always improving. It’s the only way to make sure that all on board our aircraft are given the safe journey that they expect.

All images by the author unless otherwise noted. Featured photo of flight simulator by Emily McNutt/The Points Guy.

Once airborne, you know the real fun it still to come. One of the radios may stop working, or maybe there’s an air conditioning fault to troubleshoot. All fairly straightforward, but only if you deal with them slowly and methodically as a crew. Teamwork is key.

Even though most simulator sessions are four hours long, time does go very quickly. Therefore, the less time that can be wasted, the better. As mentioned previously, a well-designed simulator session will run as if it were a normal flight. However, some scenarios are a little difficult to incorporate into that chronology, a rejected takeoff being one of them.
 
Once the crew have demonstrated their skill in dealing with one of these events, with the press of a single button, the instructor can reposition the aircraft back to the start of the runway. This is far quicker than the crew taxiing off the runway and back to the threshold again. This repositioning feature also allows the instructor to quickly re-run a situation, should the crew need to practice it again.
 
The “aircraft” can be quickly repositioned to maximize time.
Once the four-hour session is complete, your brain tends to be pretty fried. You may have seen situations you’ve never experienced before. You most likely will have performed maneuvers that you haven’t done since your last sim check. Therefore, the debrief is a really important time to consolidate what you’ve learned.
 
A good instructor will initially allow the crew to debrief themselves. What did they think went well? What could they have done better? How well did they think they worked together? Being able to assess your own performance is really important.
 
On a normal, everyday flight, there will be no instructor to say how the flight went. You need to be able to debrief yourself as to what you, as a crew, did well and what you may have changed in hindsight. Every flight is an opportunity to learn and improve, making the next one even safer than the last.
 
The instructor will then join in the debrief and add their own views. Finally, and most importantly, the crew will be asked one or two things that they feel they have learned from the session — which will make their day-to-day operation even safer.

What If You Don’t Pass?

As much as the emphasis of the simulator session is on training and learning, there is a testing element to it as well. Airlines need to know that their pilots are performing to the standards that they demand to keep their passengers safe. If a pilot does not meet these standards, then certain steps have to be taken.
 
Firstly, retraining and retesting can be done straight after one of the items mentioned above has been failed. The best way to improve is to do it again straight away. If, come the end of the session, the pilot still hasn’t achieved the required standard, more remedial training will be required. Each airline will have their own way in dealing with these situations and what steps are taken next. Well-trained and competent pilots don’t just suddenly forget how to fly an aircraft. Stresses in our personal lives can affect our working lives, and this is no different for pilots.
 

Quite often, below-standard performance can be attributed to something going on at home. The training team will discuss all this with the individual and decide on a plan of action to help get them through the situation. This may mean having some time off work before coming back and doing the simulator check again. If, however, the below-par performance is down to lack of professionalism or waning ability, a program will be designed to get the individual back up to standard.

This may mean more simulator sessions and flights with a Training Captain before they can resume normal flying. If that standard can still not be achieved, parting company with the employee is the final decision that may have to be made. However, this decision is never taken lightly. Airline flying is all about safety and that must always be the number one priority.

Bottom Line

The check may be done for another six months, but there’s never any time to let your guard down. As mentioned before, procedures are always changing and the industry is always learning from errors and improving safety. Every day we go to work, it’s up to us to uphold the professional standards which we should be personally proud of. We are always learning and always improving. It’s the only way to make sure that all on board our aircraft are given the safe journey that they expect.

All images by the author unless otherwise noted. Featured photo of flight simulator by Emily McNutt/The Points Guy.

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