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Just a few months removed from a Marriott/SPG loyalty program migration that didn’t go smoothly and still has members frustrated, Hilton Honors is planning a reservation and loyalty platform migration this week. While the exact timing is unclear, numerous systems will be “offline starting October 30, and depending on your time zone, extend into October 31,” according to a Hilton representative.
During this outage, Hilton guests won’t be able to book, amend or cancel reservations — including redemption reservations — through the Hilton website, app, call centers or at hotels. Potential new members won’t be able to enroll in Hilton Honors. And, according to a banner at the top of the Hilton website, “you may be unable to use Digital Check-in or Digital Key.”
Anyone with a stay during this offline period should have received — or will receive — an email informing them of this downtime. Guests are encouraged to contact the hotel directly if there are any issues.
Since the exact timing is unclear, if you have a stay cancellation period that ends on October 30 or 31, you’ll want to decide before Tuesday whether or not to keep the reservation.
It seems Hilton is doing what it can to give members and guests a heads-up about this downtime. However, it’d be helpful if Hilton would share what time it plans to begin the system migration so members would know when they’re losing access to their accounts and controls. When TPG asked a Hilton representative about the specific timing, we were informed that the “update will be taking place during a window from Oct 30 and into the early morning on Oct 31 (US time).”
The good news is that there’s an upside to this downtime. Hilton shared with TPG that “upon completion of these updates, Hilton Honors members can expect to see their Points post more quickly.” Also, Hilton is working on “newly enabled user experience improvements” that it plans to share details about as these become available to members.
Here’s rooting for the migration process to be smooth, the issues during the downtime to be few — with agents and hotels well-prepared for any issues that pop up — and the results to be worth the up-to-two-day inconvenience.
With some great bonus categories, the American Express Gold Card has a lot going for it. The card offers 4x points at US restaurants, at US supermarkets (up to $25,000; then 1x), and 3x points on flights booked directly with airlines or through amextravel.com. It is currently offering a welcome bonus of 35,000 bonus points after you spend $2,000 in the first three months.
- Earn 35,000 Membership Rewards® Points after you spend $2,000 on eligible purchases with your new Card within the first 3 months.
- Earn 4X Membership Rewards® points at U.S. restaurants. Earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per year in purchases, then 1X).
- Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
- Earn up to $10 in statement credits monthly when you pay with The Gold Card at Grubhub, Seamless, The Cheesecake Factory, Shake Shack, and Ruth's Chris Steak House. This is an annual savings of up to $120. Enrollment required.
- $100 Airline Fee Credit: up to $100 in statement credits per calendar year for incidental fees at one selected qualifying airline.
- Choose to carry a balance with interest on eligible charges of $100 or more.
- No Foreign Transaction Fees.
- Annual Fee is $250.
- Terms apply.
- See Rates & Fees