Hearing-Impaired Passenger Lauds Lufthansa Crew For Going Above and Beyond

Jun 8, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

For passengers with disabilities, air travel can come with challenges. Airlines offer accommodations and special assistance to travelers. For some passengers, however, these accommodations represent a bare minimum.

Antonia Rodrigues da Silva, who is hearing impaired, recently took to social media to detail her experience of traveling while deaf. She detailed the experience in which the flight crew working her Lufthansa flight went above and beyond to ensure she had a pleasant flight.

Rodrigues da Silva, who is a “reporter, writer, and producer” according to her Instagram bio, shared a few photos from a recent New York-to-Frankfurt flight showing the efforts of the crew. She also used the post to call out their effort to make her feel welcome.

“I want to say thank you to Jan, Len, and Anna for making my flight more comfortable and making me feel included. All those small things matter,” read the caption of one of her Instagram posts. It accompanied two photos that appear to show a napkin on which the flight crew took the time to write and illustrate details of the carrier’s service on the transatlantic flight.

(Image via @antoniardasilva on Instagram)
(Image via @antoniardasilva on Instagram)

 

Apparently understanding that Rodrigues da Silva might have difficulty with spoken announcements and possibly in communicating her preferences, the crew took the time and effort to create an impromptu written flight briefing.

On the side opposite the warm welcome and flight brief, the crew provided a menu complete with drawings of various drinks and meal options.

 

(Image via @antoniardasilva on Instagram)
(Image via @antoniardasilva on Instagram)

In a short video, Anotnia Rodrigues da Silva provides captions as she signs her experience and explains just how important small gestures were to her.

“That’s it. Simple.”, she explains in the short video filmed aboard her flight bound for Frankfurt.

Click to view the video shared by @antoniardasilva on Instagram
Click to view the video shared by @antoniardasilva on Instagram

For travelers without disabilities, it might be easy to assume the services and accommodations provided by airlines is sufficient. However, as Rodrigues da Silva notes, there is more to making all passengers feel equal and comfortable onboard flights. In some cases, simple gestures go a very long way.

For the latest travel news, deals, and points and miles tips please subscribe to The Points Guy daily email newsletter.

Featured image via @antoniardasilva on Instagram

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,650

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.