Skip to content

Hearing-Impaired Passenger Lauds Lufthansa Crew For Going Above and Beyond

June 08, 2019
3 min read
Hearing-Impaired Passenger Lauds Lufthansa Crew For Going Above and Beyond
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

For passengers with disabilities, air travel can come with challenges. Airlines offer accommodations and special assistance to travelers. For some passengers, however, these accommodations represent a bare minimum.

Antonia Rodrigues da Silva, who is hearing impaired, recently took to social media to detail her experience of traveling while deaf. She detailed the experience in which the flight crew working her Lufthansa flight went above and beyond to ensure she had a pleasant flight.

Rodrigues da Silva, who is a "reporter, writer, and producer" according to her Instagram bio, shared a few photos from a recent New York-to-Frankfurt flight showing the efforts of the crew. She also used the post to call out their effort to make her feel welcome.

"I want to say thank you to Jan, Len, and Anna for making my flight more comfortable and making me feel included. All those small things matter," read the caption of one of her Instagram posts. It accompanied two photos that appear to show a napkin on which the flight crew took the time to write and illustrate details of the carrier's service on the transatlantic flight.

(Image via @antoniardasilva on Instagram)
(Image via @antoniardasilva on Instagram)

Apparently understanding that Rodrigues da Silva might have difficulty with spoken announcements and possibly in communicating her preferences, the crew took the time and effort to create an impromptu written flight briefing.

On the side opposite the warm welcome and flight brief, the crew provided a menu complete with drawings of various drinks and meal options.

(Image via @antoniardasilva on Instagram)
(Image via @antoniardasilva on Instagram)

In a short video, Anotnia Rodrigues da Silva provides captions as she signs her experience and explains just how important small gestures were to her.

"That's it. Simple.", she explains in the short video filmed aboard her flight bound for Frankfurt.

Click to view the video shared by @antoniardasilva on Instagram
Click to view the video shared by @antoniardasilva on Instagram

For travelers without disabilities, it might be easy to assume the services and accommodations provided by airlines is sufficient. However, as Rodrigues da Silva notes, there is more to making all passengers feel equal and comfortable onboard flights. In some cases, simple gestures go a very long way.

Sign up for our daily newsletter

For the latest travel news, deals, and points and miles tips please subscribe to The Points Guy daily email newsletter.

Featured image by This small gesture by a Lufthansa flight attendant made a passengers flight. (Image via @antoniardasilva on Instagram)

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers