This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
There’s been yet another pet travel incident on an airplane — this time on an American Airlines flight.
A Texas family was waiting on a new puppy for their 8-year-old son to arrive on an American Airlines flight Monday morning. The puppy, a mini Bernadoodle named Atlantic Ocean, was flying in the cargo hold from its breeder in Kansas City (MCI) to his new home in San Antonio (SAT).
But, when the American flight arrived, the boy’s mother realized American had sent them the wrong dog. The dog she was given at the airline’s cargo pickup was a dog that was supposed to be sent to a family in Portland, Oregon.
Meanwhile, Atlantic Ocean was sent on Monday from Kansas City (MCI) to Dallas (DFW) to Portland (PDX). Then the puppy was sent to Los Angeles (LAX), where he would spend the night with food and water before finally being sent to his family in San Antonio (SAT) on Tuesday afternoon.
“You should know where the dog is!” the Texas woman, Carrie LaCasse, said. “It’s like a baby, it can’t talk you need to do extra stuff to make sure pets don’t get lost.”
— Joe Galli (@JoeGalliNews) April 9, 2018
American Airlines told San Antonio’s KOMO News that it was investigating the incident, but for now the carrier believes it shipped the dogs according to the information it had been given, and perhaps there was a mixup with the Kansas City breeder.
“We are still finalizing our investigation, but currently all of the paperwork shows that we shipped the dogs as we received them,” American Spokeswoman Kristin Courtney wrote to KOMO News. “The dog is currently at staying in a climate-controlled room in Portland waiting for his flight to Los Angeles. He will stay the night in Los Angeles at The Kennel Club (right outside the airport entrance). They are a valued partner and care for many of our animals when they need to overnight. The dogs are fed and watered and are able to run around. They will even bath[e] them if necessary.”
This mixup comes amid a deluge of pet flying incidents in recent weeks — most notably, a French bulldog that died when placed in an overhead been of a United flight in March. The airline said it would issue brightly colored luggage tags for all onboard pet carriers to avoid a similar incident in the future. United also sent a Kansas family’s dog to Japan by mistake in March and chartered a private jet to fly the dog back to Kansas before temporarily pausing its pet travel service in its cargo holds in an effort to better improve the program.
Featured image by Angel DiBilio / Shutterstock.com.
Know before you go.
News and deals straight to your inbox every day.
NEW INCREASED OFFER: 60,000 points! With great travel benefits, 2x points on travel & dining and a 60,000 point sign up bonus worth up to $1,200 in value, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards