Here’s how to cancel or postpone a cruise due to coronavirus

4d ago

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Are you booked on a cruise in the coming months? We wouldn’t blame you if you’re having second thoughts.

With the coronavirus outbreak still raging in many parts of the world, and many countries restricting entry to Americans, it surely doesn’t seem like a great time to have an upcoming cruise on the calendar.

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Even if your sailing isn’t scheduled to begin for many months, you’re probably weighing the March advisories from both the U.S. State Department and U.S. Centers for Disease Control and Prevention (CDC) that cited an increased risk of infection in a cruise ship environment. You might be thinking it’s simplest to just press pause on cruising until a vaccine for COVID-19 is available.

The good news for those itching to cancel a booking is that it’s easier than you might think — at least for now. Many cruise lines have greatly eased their cancellation policies.

Plus, many lines are proactively canceling departures well into the fall. In early March, all major lines canceled at least a month’s worth of sailings, but the cancellations soon were extended into the summer and, more recently, as far out as March at some lines.

In such cases, cruise lines generally are offering a choice of a full refund (actual cash back) or a credit for a future cruise. To preserve cash, many lines are offering incentives to get you to choose the latter, including bonus credit and onboard spending money.

Related: Coronavirus crisis claims its first U.S.-based cruise line 

Some things to consider

Neither the State Department nor the CDC has ordered Americans to stop cruising. But they have strongly advised against it — at least until the worst of the coronavirus outbreak has subsided.

The two agencies issued advisories in early March that were very clear in their wording: Americans should not cruise for now. Both cited early evidence that the coronavirus can spread particularly fast on a cruise ship.

“Recent reports of COVID-19 on cruise ships highlight the risk of infection to cruise ship passengers and crew,” said the CDC, which released a list of 21 cruise ships where passengers may have been exposed to coronavirus before lines began shutting down. “Like many other viruses, COVID-19 appears to spread more easily between people in close quarters aboard ships.”

Both agencies also warned cruisers that the U.S. government might not be able to evacuate them from foreign countries if they get caught up in a coronavirus-related quarantine situation. The U.S. government evacuated several hundred passengers from a Princess Cruises vessel in Japan, the Diamond Princess, that experienced a coronavirus outbreak in February.

“While the U.S. government has evacuated some cruise ship passengers … repatriation flights should not be relied upon as an option for U.S. citizens under the potential risk of quarantine by local authorities,” the State Department said.

Related: Why the scrapping of Sovereign of the Seas is so heartbreaking  

Flexible cancellation policies

Nearly all major lines started drastically easing cancellation policies in February as the coronavirus outbreak began spreading beyond Asia.

Several major lines now will let you cancel a cruise just a day or two before departure for a full refund in the form of a future cruise credit. That’s a huge change from normal policies. At many lines, you’ll normally lose at least part of your money if you cancel a cruise within 90 days of departure. Normally, if you cancel within a few weeks of sailing, you’ll lose all of your money.

The new policies are temporary. At some lines, they only apply to sailings in the next few months. At others, the cut-off is far later. Norwegian Cruise Line, for instance, is allowing passengers booked on any voyage departing in 2020 to cancel up to 48 hours before departure without penalty. Those who cancel will receive a future cruise credit for the full amount they paid. The future cruise credit can be used on any sailing through Dec. 31, 2022.

Related: The best credit cards for booking cruises   

Don’t rush to cancel

If you’re booked on a cruise that isn’t departing for a few months, there’s no need to rush to cancel in many cases. The relaxed cancellation deadlines at many lines mean you can hold off a bit to see how the coronavirus outbreak plays out.

“With the cruise lines loosening their cancellation policies, it really makes sense to wait as long as possible to cancel an upcoming cruise,” said Vicky Garcia, COO and co-owner of Cruise Planners, a large travel agency network. “Our advisers are encouraging their clients to hold off on canceling unless they are just wanting to change their travel plans. Many travelers are choosing close-to-home travel without hesitation.”

Before making a decision, it’s important to closely review your cruise company’s adjusted policy. Many (but not all) lines are posting their revised cancellation policies on their websites. Some have changed them more than once in recent months.

Related: 23 classic cruise ships that may never return to service   

If you have questions about canceling, it’s best to call your line directly (or your travel agent, if you’ve booked through one) to discuss your options before making a move.

Note that, in some cases where a ship has been chartered to an outside group for a specialized sailing, such as a music cruise, you’ll fall under the organizer’s cancellation policy and not the policy of the line. In such a case, call your trip organizer first.

Here, a line-by-line guide to cancellation policies as they stand now:

AmaWaterways

AmaWaterways has lifted restrictions to let passengers on any voyage add the line’s cancel for any reason policy, Travel Waiver Plus, to bookings. The policy, which costs $80 to $175, allows passengers to cancel a cruise for any reason up until 24 hours before departure.

Passengers who cancel under the policy receive either a future cruise credit that’s valid for 24 months or a mix of a future cruise credit and a cash refund. Normally, a Travel Waiver Plus policy only can be booked in conjunction with AmaWaterways’ Cruise Protection Plan and at the time final payment for a cruise is made. The line has lifted that restriction to allow passengers to add the policy to any existing booking up to 48 hours in advance of any trip except those in Africa.

AmaWaterways has canceled all sailings for U.S. travelers through Nov. 15. Passengers on the canceled sailings will receive a future cruise credit for 115% of the amount they paid. The credit can be applied to any sailing embarking through Dec. 31, 2022. Upon the expiration of the credit on Dec. 31, 2022, passengers unable to use it can ask for an extension or a refund equal to the original amount paid.

American Cruise Lines

American offers a Cruise with Comfort plan for all new or existing bookings for 2020 cruises that lets passengers cancel for any reason, without penalty, up until 24 hours before their trip begins. Passengers who cancel will receive a future cruise credit in the amount of 100% of what they paid. The credit must be used by Dec. 31, 2021.

American Cruise Lines hopes to resume departures in September. Passengers on any canceled 2020 sailings can choose between a future cruise credit for 125% of the amount they paid or receive a full refund. Future cruise credits must be used by Dec. 31, 2021.

American Queen Steamboat Company

Passengers can cancel any 2020 trip up to 24 hours before departure in exchange for a future cruise credit. The credit can be used for any sailing through the end of 2022.

American Queen has canceled all sailings through the end of the year. Passengers on the canceled sailings can choose between a future cruise credit for 125% of the amount they paid or a full refund. Future cruise credits must be used by the end of 2022.

Related: You now can take a boat tour to see all the empty cruise ships   

Avalon Waterways

Passengers on any sailing still scheduled to operate can cancel without penalty up to three days before departure.

Avalon has canceled departures through Nov. 14. Passengers on those sailings will get the amount they paid back in the form of a future cruise credit plus a bonus credit of $200 per person. They can use this credit to switch to a different trip operated by the line or any of its sister tour companies between now and the end of 2022. Avalon is part of the Globus family of brands, which includes the giant tour companies Globus and Cosmos. 

Azamara

Passengers with a reservation on any cruise booked before Sept. 30 can cancel without penalty up until 48 hours before departure. Those who cancel will receive a future cruise credit in the amount of 100% of what they paid. Future cruise credits must be applied by Dec. 31, 2021, for any voyage through April 30, 2022.

Azamara has canceled all departures through Oct. 31 as well Azamara Quest voyages on Nov. 4 and Nov. 14. Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit must be applied by Dec. 31, 2021, for any voyage through April 30, 2022.

Bahamas Paradise Cruise Line

Cruise-only passengers traveling in fewer than 30 days can switch to a new sailing date at no charge. Their fares will remain the same. Cruise-only passengers traveling in more than a month can cancel without penalty or switch to another sailing date. If they switch to another sailing date, they’ll receive a $50 onboard credit. Customers booked for a Cruise & Stay package that includes a stay in the Bahamas also can cancel or delay trips.

Bahamas Paradise has canceled sailings through the end of October. Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of what they paid for the canceled sailing. The credit must be used by the end of 2021.

Carnival Cruise Line

Carnival has canceled all departures through at least the end of October. But four of the line’s 23 ships — Carnival Magic, Carnival Paradise, Carnival Valor and Carnival Spirit — won’t return to service until between March and June. Carnival also has canceled all sailings from New York City and San Francisco for the rest of the year.

Passengers on the canceled trips can choose between a full refund or a future cruise credit in the amount of 100% of what they paid. If they choose the credit, they will get an additional credit of $300 or $600 per cabin, depending on the length of the cruise. Passengers who choose the credit option must book by Dec. 31, 2020, for a voyage departing before Dec. 31, 2022.

Related: Carnival will be a smaller line when it resumes operations  

Celebrity Cruises

Passengers with a reservation on any cruise booked before Sept. 30 can cancel without penalty up until 48 hours before departure. Those who cancel will receive a future cruise credit in the amount of 100% of what they paid. Future cruise credits must be used by May 4, 2022.

Celebrity has canceled all sailings through Oct. 31, except for a handful of Australia sailings in October. Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit must be used by April 30, 2022.

Related: Peak inside Celebrity’s new class of ships 

Celestyal Cruises

Passengers booked on departures through Dec. 31 can cancel without penalty up to 30 days before travel. Those who cancel will receive a future cruise credit that can be used for any sailing through Dec. 31, 2022.

Celestyal has canceled sailings through March 6, 2021. Passengers on affected sailings can choose between a refund or a future cruise credit equal to 120% of the amount they paid for the canceled trip. They will have until the end of 2021 to apply it to any sailing through 2022. Passengers who don’t use the credit before it expires at the end of 2021 will receive a refund equal to the amount they originally paid.

Crystal Cruises

Passengers booked on any Crystal voyage through April 2021 can cancel without penalty up until 61 days before their trip begins. Cancellation penalties of 25% to 100% apply to trips canceled with shorter notice. Those who cancel will receive a future cruise credit for 100% of the amount they paid for the canceled trip. Future cruise credits must be used by the end of 2023.

Crystal Cruises has canceled all remaining voyages in 2020. The line also has delayed the debut of its new expedition ship, Crystal Endeavor, until 2021.

Passengers on canceled sailings can get a full refund of their cruise fare plus port charges, taxes, fees and the cost of any air and hotel packages booked through the line. Alternatively, passengers can get a future cruise credit in the amount of 125% of the fare they paid, coupled with a refund of port charges, taxes, fees and the cost of air and hotel packages booked through the line. The credit can be applied to any voyage through Dec. 31, 2023.

Related: Crystal assures customers it’s not going out of business 

Cunard Line

Passengers booked on Cunard voyages that have not yet been canceled will face standard cancellation penalties if they cancel.

Cunard has canceled all departures through late March. Queen Elizabeth now is scheduled to return to service on March 25, 2021. Queen Mary 2 and Queen Victoria are scheduled to return to service on April 18, 2021, and May 16, 2021, respectively.

Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit can be applied to any voyage through March 31, 2022, if booked by Dec. 31, 2021.

Related: A growing number of lines are canceling sailings into 2021

Disney Cruise Line

Disney has canceled all departures through mid-December. Disney Fantasy is scheduled to resume sailings on Dec. 12. Disney Dream, Disney Wonder and Disney Magic are scheduled to restart trips on Dec. 14, Dec. 15 and Dec. 17, respectively.

Passengers on canceled sailings can get a full refund or a future cruise credit in the amount of 125% of what they paid for the canceled sailing. Those who choose a credit must use it within 15 months of their original travel date.

Related: A review of sailing in Concierge level on a Disney ship 

Emerald Waterways

Passengers booked on departures through December can cancel without penalty up until 30 days before departure. Those who cancel will have the option to transfer their booking to an alternate date without penalty through Dec. 31, 2021.

Emerald has canceled river and ocean sailings through Oct. 31. Passengers on canceled sailings will get a future cruise credit equal to 110% of the amount they paid for the canceled trip. The credit must be used for a sailing before June 30, 2023. Upon expiration of the credit in 2023, if it hasn’t been used, passengers can request a cash refund.

Related: Holland America to shed 29% of its ships as it shrinks in size  

Holland America

For bookings made by Sept. 30, passengers on sailings departing through April 30, 2022, can cancel without penalty up until 30 days before departure. Those who cancel will receive a future cruise credit for what would have been the penalty amount; the balance will be refunded. Future cruise credits must be redeemed by Dec. 31 for use for a cruise in 2020, 2021 or 2022.

Holland America has canceled all sailings through Dec. 15. The line also has canceled some Hawaii cruises as far out as February 2021.

Holland America has canceled the sailings in several waves, the most recent of which occurred on Aug. 11. Passengers on sailings canceled on Aug. 11 who had paid in full can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. Those who hadn’t paid in full have the choice of a full refund or a credit worth double the amount they had paid as a deposit. Requests for refunds must be received by Sept. 15. The credits are good for 12 months from the date of issue and must be used for a sailing departing before Dec. 31, 2022.

The refund and credit terms for some cruises canceled before Aug. 11 were slightly different.

Lindblad Expeditions

Passengers booked on any 2020 voyage can cancel without penalty up until 24 hours before departure. Those who cancel will receive a future cruise credit that can be used on any future trip through December 2021. The policy will remain in effect through at least June 30.

Related: You can sail on a self-disinfecting Lindblad ship with Hyatt points

MSC Cruises

Passengers who book any voyage between Aug. 5 and Oct. 31 scheduled to depart through Dec. 31, 2021, can cancel without penalty up until 48 hours before departure. Those who cancel will receive a future cruise credit that must be used by Dec. 31, 2021.

MSC Cruises resumed limited departures out of Italian ports on Aug. 16 but has canceled most sailings through the end of October. MSC Cruises also has made changes to its itineraries in North America for the coming year. MSC Seaside will be redeployed to a new home port in Port Canaveral from Nov. 2020 through March 2021. It will then be replaced in Port Canaveral by MSC Divina from March 2021 through Nov. 2021. MSC Meraviglia and MSC Armonia will be redeployed to Miami from Nov. 2020 through Nov. 2021.

Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit can be applied to any voyage through Dec. 31, 2021.

Norwegian Cruise Line

Passengers booked on any voyage departing in 2020 can cancel up to 48 hours before departure without penalty. In addition, passengers booked on any 2021 voyage departing through October can cancel up to 15 days before departure without penalty. Passengers who cancel under these relaxed rules will receive a future cruise credit that can be used through Dec. 31, 2022.

Norwegian Cruise Line has canceled sailings through Oct. 31. In addition, the line has canceled Australia sailings scheduled to take place between Sept. 25, 2020 and Feb. 27, 2021, on the Norwegian Jewel.

Passengers on affected sailings have a choice between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. To receive the refund, passengers have to complete a form on Norwegian’s website within a certain number of days after their trip is canceled. The credit can be applied to any voyage from Oct. 1, 2020 through Dec. 31, 2022.

Related: Norwegian Cruise Line cancels sailings into October 

Oceania Cruises

Passengers who book between Aug. 26 and Sept. 30 for a departure taking place before Oct. 31, 2021, can cancel up to 15 days before departure without penalty. They’ll receive a future cruise credit that can be used through Dec. 31, 2022. Some passengers who booked before Aug. 26 were offered a more flexible cancellation policy that allowed for cancellations up to 48 hours before departure. 

Oceania Cruises has canceled sailings through Oct. 31. Passengers on affected sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit can be applied to any voyage through Dec. 31, 2022.

Princess Cruises

Passengers on any Princess Cruises voyage departing through April 30, 2021 can cancel up to 30 days before departure and receive a future cruise credit for any cancellation fees.

Princess has canceled most sailings through Dec. 15. The line also has canceled world cruises on the Island Princess and Pacific Princess scheduled for early 2021.

Princess has canceled sailings in several waves, the most recent of which occurred on July 22. Passengers on sailings canceled on July 22 who have paid in full can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. Those who haven’t paid in full have the choice of a full refund or a credit worth double the amount they paid as a deposit. Requests for refunds must be received by Aug. 31. The credits are good for any sailing departing before May 1, 2022.

The refund and credit terms for cruises canceled on some earlier dates were slightly different.

Related: Alaska is facing a tourism crash as cruise ships stay away 

Regent Seven Seas Cruises

Passengers on any voyage booked before Aug. 31 departing through Oct. 31, 2021, can cancel up to 15 days before departure without penalty. They’ll receive a future cruise credit that can be used through Dec. 31, 2022.

Regent has canceled all sailings through Oct. 31. Passengers on affected sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit can be applied to any voyage through Dec. 31, 2022.

Related: First look inside Regent’s swanky new ship 

Royal Caribbean

Passengers with a reservation on any cruise booked before Sept. 30 can cancel without penalty up until 48 hours before departure. Those who cancel will receive a future cruise credit in the amount of 100% of what they paid. Future cruise credits can be used for any open sailing. It must be applied by Dec. 31, 2021 or 12 months from the canceled sailing date, whichever is longer.

Royal Caribbean has canceled all departures through Oct. 31, except for some China sailings. Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. The credit must be applied by Dec. 31, 2021 for any voyage through April 30, 2022.

Scenic Luxury Cruises & Tours

Passengers booked on departures through December can cancel without penalty up until 30 days before departure. Those who cancel will have the option to transfer their booking to an alternate date without penalty through Dec. 31, 2021 (Dec. 31, 2022 for Scenic Eclipse).

Scenic has canceled sailings through Oct. 31. Passengers on canceled sailings will get a future cruise credit equal to 110% of the amount they paid for the canceled trip. The credit must be used for a sailing before June 30, 2023. Upon expiration of the credit in 2023, if it hasn’t been used, passengers can request a cash refund.

More: French Polynesia, of all places, is at the vanguard of cruising’s return

Seabourn

Passengers who book by Sept. 30 for sailings through Dec. 31, 2021, can cancel without penalty up to 30 days before departure. Those who cancel will receive a future cruise credit valid for 12 months that can be applied to any sailing departing through the end of 2022.

Seabourn has canceled nearly all sailings for the rest of the year. Seabourn Ovation and Seabourn Encore are now scheduled to return to service on Jan. 3, 2021, and Jan. 6, 2021, respectively. Seabourn Quest and Seabourn Sojourn are now scheduled to return to service in May 2021 (the 2021 world cruise on Seabourn Sojourn has been canceled). Only Seabourn Odyssey is still scheduled to sail in 2020, during December.

Seabourn has canceled sailings in several waves, the latest of which was on Aug. 31. Passengers on sailings canceled on Aug. 31 who have paid in full can choose between a full refund or a future cruise credit in the amount of 125% of what they paid. Passengers on sailings who had not paid in full can choose between a full refund or a future cruise credit in the amount of 125% of their deposit. The future cruise credit will be valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022.

The terms for refunds and credits for passengers on some sailings canceled before Aug. 31 are slightly different.

Related: Here’s what to consider if you’re thinking about booking future travel now

SeaDream Yacht Club

For all new bookings made after July 22, 2020, on voyages scheduled to sail before June 30, 2021, that are affected by travel restrictions due to COVID-19, passengers can cancel for a full refund up until the day of departure. Alternatively, they can choose a future cruise credit for 120% of the amount paid. For sailings that aren’t affected by travel restrictions due to COVID-19, passengers can shift the amount they have paid for a cruise to a later departure.

A caveat: The line isn’t refunding hotel and air charges.

SeaDream Yacht Club restarted sailings on June 20 with new Norwegian coast itineraries aimed at local Norwegian travelers. Both of its two ships were redeployed to Norway for the trips. The line plans to resume sailings in the Caribbean on Nov. 7.

Silversea

Passengers booked on any voyage departing before April 30, 2021, can cancel without penalty up until 48 hours before departure. Those who cancel will receive a future cruise credit in the amount of 100% of what they paid. Future cruise credits will be valid for two years.

Silversea has canceled sailings through Oct. 31. Most ships now are scheduled to resume operations between Oct. 10 and Nov. 17. One exception: Silver Wind, which now isn’t scheduled to resume operations until June 14, 2021. Silversea also has pushed off the debut of two new ships scheduled to arrive this year. Silver Moon now is scheduled to debut on Nov. 8. Silver Origin won’t arrive until Nov. 7.

Passengers on canceled sailings can choose between a full refund or a future cruise credit in the amount of 125% of the fare paid for the canceled trip. Future cruise credits will be valid for two years.

Tauck

For passengers booked on sailings that have not been canceled, Tauck is relaxing final payment deadlines and freezing cancellation penalty tier amounts at whatever tier was in effect on June 9. Passengers who cancel a trip will receive a credit for the cancellation penalty amount that can be used for a future trip.

Tauck has canceled departures through Oct. 31. The line has said it would reach out directly to customers to discuss their options.

Uniworld Boutique River Cruise Collection

Passengers booked on any 2020 cruise can cancel without penalty up to 14 days before departure. Those who cancel will receive a future cruise credit that can be used for any 2020, 2021 or 2022 sailing. The future cruise credit also can be used in 2020, 2021 or 2022 at any of Uniworld’s sister brands including Insight Vacations, Luxury Gold, Trafalgar and African Travel.

Uniworld has canceled sailings through the end of October.

Related: Should I travel? Advice for the coronavirus outbreak

Viking

Passengers who book by Sept. 30 can postpone any cruise at any time up until 24 hours before departure with all cancellation fees waived. Passengers will receive a voucher for future travel valid for 24 months that can be used on any Viking cruise (river, ocean or expedition). The policy is applicable for any current booking and new reservations made through June 30.

Viking has canceled all 2020 sailings. Passengers on canceled sailings have been given the option of a full refund (if requested promptly) or a credit voucher for a future cruise. The credit voucher will be valued at 125% of the amount passengers paid for the canceled sailing and be good for 24 months.

Virgin Voyages

The maiden voyage of the first Virgin Voyages ship, Scarlet Lady, has been postponed until Oct. 16. The vessel had been scheduled to sail its first “sneak-a-peek” voyage with paying passengers out of Miami on March 26.

Passengers on affected sailings can choose between a full refund or a credit for a future cruise. If they choose the credit, they will get 200% of the amount they paid to apply to a future sailing. Passengers also can get up to $500 in onboard credit if they rebook a sailing before June 30. Those who choose a refund will get a 25% credit toward a future cruise in addition to all their money back.

Related: Virgin explores idea of COVID-19 tests for passengers 

Windstar Cruises

Passengers booked on any cruise through Dec. 31, 2021, can cancel without penalty up until 15 days before departure. Those who cancel will receive a future cruise credit that must be used by Dec. 31, 2021.

Windstar has canceled all sailings for the rest of the year. Voyages on Star Legend and Star Pride have been canceled until March 2021 and July 2021, respectively. Passengers on affected sailings can get a full refund or a future cruise credit equal to 125% of the amount they paid for the canceled trip. Those who choose a credit will have 24 months to use it.

Additional resources for cruisers during the coronavirus outbreak:

Featured image courtesy of MSC Cruises 

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