Cathay Pacific’s Revamping Long-Haul Service, Dining Options

Jun 18, 2018

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Planning to fly Cathay Pacific business class to Hong Kong (HKG)? There’s a chance you may get to experience the carrier’s new dining choices and service tweaks.

On Monday, CX shared plans to overhaul several components of its premium-cabin service. The biggest shift will focus on a new a-la-carte menu, with up to three appetizer and six main-course options per flight. Meals will be hand delivered by crew members, rather than via the carts and trolleys used today, as I experienced on a recent flight from Newark (EWR).

There will also be an “express” meal option, along with “Room Service Breakfast” — passengers will be able to check breakfast options on a form. Late flights will also have a quick “Supper Service,” with low lighting in the cabin intended to avoid disturbing passengers who would rather sleep than eat.

Cathay currently service business-class meals from a cart. Photo by Zach Honig.

In addition, flight attendants will be assigned to specific passengers, which the airline hopes will give the in-flight service a more personalized feel.

Cathay Pacific conducted trials in mid-2017, but now plans to offer the new service and meal offerings on all long-haul routes by the middle of 2019, rolling out as follows:

  • July 2018 — Chicago (ORD)
  • August 2018 — London (LGW)
  • September 2018 — Frankfurt (FRA), Manchester (MAN), Washington, DC (IAD)
  • October 2018 — Amsterdam (AMS), Johannesburg (JNB), Paris (CDG)
  • November 2018 — Barcelona (BCN), Brussels (BRU), Madrid (MAD)
  • December 2018 — London (LHR)
  • January 2019 — Boston (BOS), Newark (EWR)
  • February 2019 — Auckland (AKL), Dublin (DUB), Milan (MXP), Rome (FCO), Sydney (SYD)
  • March 2019 — Los Angeles (LAX), San Francisco (SFO), Tel Aviv (TLV)
  • April 2019 — New York (JFK), Toronto (YYZ), Vancouver (YVR)
  • May 2019 — Adelaide (ADL), Brisbane (BNE), Cairns (CNS), Melbourne (MEL), Perth (PER)
  • June 2019 — Bahrain (BAH), Dubai (DXB), Male (MLE), Zurich (ZRH)

While it’s likely that expanded entree options will make their way to the first-class cabin as well, we’ve reached out to CX to confirm. (Update: No changes to first class.)

First-class passengers already receive highly personalized service. Photo by Zach Honig.

With just six seats in total, I imagine first-class passengers already receive a level of service that’s more attentive than what business-class customers will experience following the airline’s upcoming refresh. Still, this sounds like a notable improvement to one of the world’s top business-class options to Asia.

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