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If you can find it in yourself to look past the host of tech problems the Marriott merger has experienced, almost every stage of the process has happened on schedule, on the exact dates Marriott announced. Which makes this credit card branding issue just a little bit funnier.
A member of the TPG team recently applied for and was approved for the Marriott Bonvoy Brilliant™ American Express® Card, which is currently offering a welcome bonus of 100,000 Marriott points after spending $5,000 in the first 3 months (available to those who apply by Apr. 24). A few weeks later, he received an envelope in the mail from American Express featuring the Marriott Bonvoy branding on the outside. On the inside, not only was there the old dark-purple SPG Luxury Amex card, but the entire welcome letter that came with the card also featured the old SPG branding.
Not only is it not in Marriott’s best interests to confuse customers during the critical early days of the new Bonvoy program, but it’s also a huge disappointment to apply for a premium credit card with a $450 annual fee (See Rates & Fees) and receive an outdated card design, instead of the shiny new metal card that’s being advertised.
In Marriott’s defense, this problem likely would have been hard to avoid given the various production and distribution lines that go into issuing a credit card, but it’s still a little odd to see the correct branding on the envelope, but not the card itself.
If you’re in the same situation, don’t worry. Marriott has confirmed that Bonvoy card holders will automatically be sent the new card design beginning in March. This means that if you recently applied for the Bonvoy Brilliant card and received the old SPG Luxury design, you should be receiving your updated metal Bonvoy Brilliant card sometime in the next few weeks, maybe even before your annual fee posts.
Marriott certainly isn’t helping itself by continuing to issue credit cards featuring the old SPG branding while hotels around the world are throwing launch parties for Marriott Bonvoy. This confusion will be short-lived as cards featuring the new Bonvoy designs begin to ship sometime in March, but for now it’s certainly an odd thing to see.
For rates and fees of the Marriott Bonvoy Brilliant Amex Card, please click here.
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Limited Time Offer! Earn 100,000 points with this card after spending $5,000 within the first 3 months. TPG values 100K Bonvoy points to be worth around $900. Aside from the huge welcome offer you'll earn up to $300 in statement credits each year and 1 free night every year after cardmember anniversary.
- Limited time offer: Earn 100,000 bonus Marriott Bonvoy points after you use your new Card to make $5,000 in purchases within the first 3 months. Offer ends 4/24/2019.
- Enjoy up to $300 in statement credits each year of Card Membership for eligible purchases at participating Marriott Bonvoy hotels.
- Earn 6 Marriott Bonvoy points for each dollar of eligible purchases at participating Marriott Bonvoy hotels. 3 points at U.S. restaurants and on flights booked directly with airlines. 2 points on all other eligible purchases.
- Receive 1 Free Night Award every year after your Card account anniversary. Award can be used for one night (redemption level at or under 50,000 Marriott Bonvoy points) at a participating hotel. Certain hotels have resort fees.
- Enjoy unlimited airport lounge visits when you enroll in Priority Pass™ Select membership.
- No Foreign Transaction Fees.
- $450 annual fee.
- Terms Apply.
- See Rates & Fees