Free Delta Upgrades Get Harder: Over 4,000 People Are Upgrading With Miles Each Day

Apr 10, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Free upgrades on Delta likely will not be as plentiful as they once were, based on numbers we heard during the company’s Q1 2019 earnings call today.

Delta President Glen Hauenstein noted that “on average, 4,000 passengers are upgrading with miles each day, with over half of those transactions happening on mobile.”

That’s great news for flyers who find award tickets too expensive, or too troublesome to book, because it enables them to burn their miles to upgrade their seat on a flight paid for with cash. But the popularity of the option is rough news for frequent Delta flyers who have historically placed a high value on the airline’s complimentary Medallion upgrade policy. (Note: We tested Delta’s new Upgrade with Miles process earlier in the year, and while it was indeed effortless, it offers a fairly poor redemption value at roughly 1 cent per SkyMile.)

Hauenstein stated that “mileage redemptions grew 12% in the quarter that ended March 31 as [Delta] provided more opportunities for passengers to use their miles.” That figure “exceeded full-year estimates,” he said, and Delta will add new ways to use miles as currency in 2019 given that its goal is to allow the use of miles “across the entire ecosystem.”

First and coach class seating on Delta
First class Delta seats are becoming tougher to score via complimentary Medallion upgrades (Photos by Darren Murph / The Points Guy)

Generally speaking, airlines do not like for passengers to hold massive balances of points and miles, which are seen as liabilities on a balance sheet because they make it more difficult for an airline to estimate how many seats actually will be available to sell.

As Delta is making it ever easier to burn miles, it simultaneously is reducing the amount of unused miles outstanding, encouraging passengers to exchange their miles for less value than ever before and subtly pushing frequent fliers to pay for seat upgrades (via cash or miles) instead of holding out hope for a dwindling shot at a free upgrade.

As the quantity of purchased premium seats rises, it’s reasonable to conclude that the amount of seats available to be distributed for free — via complimentary Medallion upgrades or upgrade certificates — will be reduced proportionally. This has a direct impact on the overall value a passenger should place on Delta’s Medallion elite tiers. As a Diamond Medallion myself, news like this adjusts my expectations of how many free upgrades I’ll receive.

A pair of Porsche SUVs on call to shuttle top-tier Delta fliers to their connecting flights
A pair of Porsche SUVs on call to shuttle top-tier Delta fliers to their connecting flights (Photo by Darren Murph / The Points Guy)

While VIP customer support, reduced/waived fees, the occasional Porsche gate transfer and co-terminal changes do indeed make a difference when you travel on a frequent basis, capturing thousands of dollars in value via free seat upgrades has been the major reason for many to stay loyal to Delta.

Should this trend continue — and considering Delta’s push to squeeze more revenue from premium cabins, we see no reason why it won’t — frequent fliers should consider two things. First, they should consider buying into a premium cabin if that experience matters, as banking on a free upgrade is becoming less and less logical. Second, they should consider diversifying their wallet to include cards that earn transferrable currencies. Amex Membership Rewards, Chase Ultimate Rewards and Citi ThankYou Rewards are looking all the more valuable as shifts like these occur, because they provide flexibility to move points to a wide variety of programs based on your travel needs at any given time.

RELATED VIDEO:

For the latest travel news, deals and points and miles tips please subscribe to The Points Guy daily email newsletter.

 

2018 TPG Award Winner: Mid-Tier Card of the Year
Chase Sapphire Preferred® Card

NEW INCREASED OFFER: 60,000 Points

TPG'S BONUS VALUATION*: $1,200

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
Intro APR on Purchases
N/A
Regular APR
17.99% - 24.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.