How to make sure you’re getting your Amex Platinum Uber credits

Dec 9, 2020

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Editor’s note: This post has been updated with new card details and information.

Your credit card benefits help offset the cost of the annual fee (especially in a year when other perks may not be used with the pause on travel), but issuers don’t always make it easy to use these perks.

A prime example of a lucrative benefit is the up to $200 in annual Uber credits (for use in the U.S.) provided to cardholders of The Platinum Card® from American Express. This helps justify paying the Amex Platinum card’s $550 a year for the card (see rates and fees), which provides other great perks such as lounge access, up to a $200 annual airline credit and hotel elite status.

Amex Platinum cardholders also receive $15 in Uber credits every month except in December, when they get $35.

Amex Platinum Uber cash credit

In late 2018, Uber added an extra step that made redeeming your credits more difficult. In the past, credits would automatically be applied when taking a ride, but in October 2018, Uber started adding the credits to riders’ Uber Cash balance. Uber Cash consolidates all of your Uber credits in one place.

As TPG’s Zach Honig wrote following the change:

“Those $15 in Amex credits are applied to your Uber Cash balance, and you need to manually select Uber Cash as your payment method in order to use your credits. If your overall balance isn’t high enough to cover the entire ride, you’ll be prompted to add credits to your account, or you can scroll down and select a card to cover just the remaining amount.”

How to get around the problem

To avoid this issue, you’ll want to select Uber Cash as your payment method before you order a car. Following these steps should ensure you’ll be able to use all of your Uber Cash:

  1. Select Uber Cash as your payment method
  2. Request a ride
  3. If your ride cost exceeds your balance, click “refill options” when prompted
  4. Add credit using a linked payment method, or select “just cover this trip”

If your Uber Cash balance isn’t enough to cover the ride, you can select a credit card to cover the remaining balance from the trip. Select “Just cover this trip” and then the remaining balance should be charged to a credit card of your choice. Make sure you use a card that earns additional rewards on Uber purchases, such as the Chase Sapphire Reserve (which earns 3x on travel and dining purchases, including Uber rides and Uber Eats).

Remember that the credit is a “use it or lose it” benefit, meaning it won’t roll over into the next month. The good news is that Uber Eats orders qualify for the credit, so you can still get the most out of this benefit even if you aren’t taking any Uber rides during the month.

Related: 3 ways to use your Amex Platinum Uber credit while stuck at home

Additional reporting by Jason Stauffer and Madison Blancaflor. 

For rates and fees of the Amex Platinum, click here.

Featured image by studioEAST/Getty Images.

The Platinum Card® from American Express

WELCOME OFFER: 75,000 Points Terms Apply.


CARD HIGHLIGHTS: Delta Sky Club and Centurion lounge access, up to $200 annual airline fee credit and up to $200 in Uber savings annually (only for use in the U.S.)  (Enrollment required for select benefits)

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

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More Things to Know
  • Earn 75,000 Membership Rewards® Points after you spend $5,000 on purchases on your new Card in your first 6 months of Card Membership.
  • Earn 10x points on eligible purchases on your new Card at U.S. Gas Stations and U.S. Supermarkets, on up to $15,000 in combined purchases, during your first 6 months of Card Membership. That’s an additional 9 points on top of the 1 point you earn for these purchases.
  • Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member and Additional Centurion Cards only.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel. Starting January 1, 2021, earn 5X points on up to $500,000 on these purchases per calendar year.
  • 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Enjoy complimentary access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits through American Express Travel with an average total value of $550 with Fine Hotels & Resorts® program at over 1,100 properties. Learn More.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. That’s up to $50 in statement credits semi-annually. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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