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An Air India flight attendant was injured Monday morning after falling out the door of a parked Boeing 777 aircraft at Mumbai’s Chhatrapati Shivaji International Airport (BOM).

The cabin crew was prepping the aircraft for boarding for its flight to New Delhi (DEL) when the flight attendant, Harsha Lobo, 52, fell onto the tarmac while the step ladder was being attached. Air India deemed the fall “unfortunate,” and said it is investigating the incident.

According to the BBC, Lobo received medical attention from first responders at the Mumbai airport and then was sent to the hospital for further treatment of her injuries.

The Hindu, a daily Indian newspaper, reported that Lobo was sent to the Nanavati Hospital early Monday morning. “She is conscious and well-oriented but has sustained compound [open] fracture of right lower leg bones and multiple blunt injuries,” an airport official told the newspaper.

Air India, the country’s national flag carrier, made headlines last week when one of its Boeing 737s hit a wall while taking off from Trichy Airport (TRZ) and had to make an emergency landing in Mumbai.

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