Aeromexico Adds Free In-Flight Messaging on Boeing 787 Dreamliners

Jun 8, 2019

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Passengers traveling on long-haul flights operated by Aeromexico will now be able to stay connected in flight, free of charge. Aeromexico, Mexico’s largest airline, recently expanded its free in-flight messaging service to its fleet of Boeing 787 Dreamliners. With the introduction of free in-flight messaging to the 787, passengers traveling on all Aeromexico widebodies and 44 of the airline’s 53 Boeing 737s can now access the feature.

Aeromexico is the only Mexican airline to offer free in-flight texting and messaging. The service was first rolled out to 44 of the airline’s 53 Boeing 737s in March of 2019. While passengers flying aboard the majority of Aeromexico’s Boeing 737s, the airline’s workhorse in North America, were offered free in-flight messaging, passengers traveling on Aeromexico’s longest flights operated by Boeing 787 Dreamliners had been required to pay for the service.

Economy class found on an Aeromexico Boeing 787. (Image by Susana Gonzalez/Bloomberg via Getty Images)
Economy class found on an Aeromexico Boeing 787. (Image by Susana Gonzalez/Bloomberg via Getty Images)

However, this is no longer the case. Passengers traveling both throughout North America and to Aeromexico’s South American, European, and Asian destinations can access free in-flight messaging as long as they’re on Wi-Fi equipped planes.

Passengers wishing to connect to Aeromexico’s free in-flight messaging service must first enable airplane mode. Once the device is placed in airplane mode, users should turn on Wi-Fi services. Passengers can then select Aeromexico’s in-flight Wi-Fi network via their device. Upon connecting to the in-flight Wi-Fi, a landing page should appear. The in-flight Wi-Fi landing page will provide passes for in-flight Wi-Fi connectivity as well as enable free in-flight messaging.

Instructions on how to enable Aeromexico's free in-flight messaging. (Image via Aeromexico)
Instructions on how to enable Aeromexico’s free in-flight messaging. (Image via Aeromexico)

In addition to free in-flight messaging, Aeromexico currently offers Gogo’s satellite-based 2Ku in-flight Wi-Fi aboard its fleet of Boeing 737s and Panasonic’s satellite-based Wi-Fi service aboard its Boeing 787 Dreamliners.

In recent years, Aeromexico has undergone a rather significant transformation to compete with other North American and global carriers. This transformation is also partly the result of Aeromexico’s partnership with Delta Air Lines. Delta currently owns 49% of Grupo Aerméxico, the parent company of Aeromexico. (More on Aeromexico: Review: Flying Aeromexico’s 787-8 From Mexico City to Santiago)

Aeromexico’s expanded free in-flight messaging is available now, similar to the service offered by US carriers. Passengers can send texts via their device’s messaging app as well as send messages via popular applications including Facebook Messenger and WhatsApp. Passengers wishing to send media files including photos, video, or audio, will be required to purchase in-flight Wi-Fi.

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