American Airlines awards not bookable through Iberia Plus — again
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
One of the best ways to book many American Airlines-operated award flights can be through the Iberia Plus program. That’s because Iberia (a Oneworld partner of American Airlines) prices award flights based on the total distance flown. Short trips of up to 600 total miles — such as between Miami (MIA) and Atlanta (ATL) — price starting at just 11,000 Avios round-trip. Those totaling 601 – 1,000 miles — such as between Phoenix (PHX) and Dallas (DFW) — will set you back just 12,000 Avios round-trip.
This is helpful even if you have never flown with Iberia because the Iberia Avios program is a transfer partner of popular credit card programs such as Chase Ultimate Rewards and Amex Membership Rewards.
However, for the time being, no American Airlines awards can be booked through Iberia — not online or over the phone.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
American Airlines awards not bookable through Iberia
Normally, when you see saver-level award space on AA.com, you should have access to the same availability through Iberia. So, when I saw a plethora of availability on American’s site — but none on Iberia’s — I knew something was up.
My first instinct was to head to British Airways’ website to verify that the availability really was there and bookable through partners. Sure enough, it was.
Continuing with top Oneworld award search engines, I pulled up Qantas’ website and found that the awards appeared there too.
Of course, Iberia’s website can be temperamental at times, so my next step was to pick up the phone and call Iberia. After navigating through Iberia’s non-straightforward phone system, I was connected to an agent who wasn’t able to find any availability either.
The cause of the issue
At this point, I knew that Iberia was likely having another IT issue. A spokesperson for the airline confirmed my suspicions, explaining, “We have at this moment an IT incident that our Digital Support team is managing. There are few flights with AA availability and we do not know yet why it is not possible to book. We think it would be solve soon.”
Unfortunately, IT issues are a seemingly common trend for Iberia, specifically for American Airlines awards. The airline has had similar problems several times over the last few years. If those past occurrences are any indicator, it could take weeks for Iberia to fix this current round of issues.
Thankfully, you can rest assured that this is reportedly indeed a temporary glitch. American and Iberia are both longtime members of the Oneworld alliance so there’s no reason for them to cut off partner awards in the long run. Iberia awards are still bookable through American’s website as normal.
American Airlines awards currently aren’t bookable through Iberia Plus. While we know this is a temporary glitch, the airline doesn’t have a timeline for when it will be resolved and historically has been a little on the slow side when resolving similar past issues
Until it’s fixed, your best bet for booking American awards using Iberia Avios is to transfer them to British Airways.
Just note that if you take this route, both accounts must have been open and active for more than three months and you’ll likely end up spending more Avios booking with British Airways than you would have with Iberia, especially if you have a connecting flight. Fortunately, there are many other great uses of Iberia Avios that are still alive and well, such as business class flights across the Atlantic from just 34,000 miles one-way.
We’ll be sure to update this post when the functionality returns.
Featured image by Chris Dong/The Points Guy
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.