Boeing CEO Admits a ‘Mistake’ Was Made With 737 MAX

Jun 17, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Boeing president and CEO Dennis Muilenburg told a crowd of reporters on Sunday that a mistake was made by the company in handling communication around a malfunctioning warning light in the cockpit of the company’s 737 MAX.

His comment came on the eve of the Paris Air Show, which The New York Times calls, “one of the most important sales events for aircraft manufacturers around the world.” The MAX was anticipated to be a major topic of discussion following the worldwide grounding of the aircraft after two planes crashed in less than six months, killing all on board.

Boeing engineers found that the warning light in question would not work unless a plane was equipped with an additional indicator in the cockpit — optional for airlines to purchase at an additional cost. The engineers’ findings were conveyed to the airlines almost a year later. The two airlines involved in the deadly crashes did not have the indicators needed for the alert to function properly.

Of this failed communication between Boeing and the airlines, Muilenburg said, “We clearly had a mistake in the implementation of the alert.”

Boeing said in May that it had completed the development of a software update for its imperiled 737 MAX jets, but the aircraft is yet to return to service. In the meantime, airlines have been forced to push back their 737 MAX cancellation schedules into September as Boeing works to address the issue during the busiest summer travel season on record.

For the latest travel news, deals and points and miles tips please subscribe to The Points Guy daily email newsletter.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 3X points on dining and 2x points on travel, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®.
  • Enjoy benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining and 2x on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
Regular APR
16.24% - 23.24% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.