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6 ways an Amex Platinum concierge can help get you through the pandemic

July 25, 2020
8 min read
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As a The Platinum Card® from American Express cardholder member, you know all the great perks that come with its $695 annual fee (see rates and fees). One of the most overlooked of these benefits is the Platinum Concierge, not to be confused with the Global Assist Hotline for help with travel.

(Photo by The Points Guy)

Related reading: How to maximize benefits with the Amex Platinum Card

Cardmembers know they can use the concierge for tasks such as restaurant reservations, tickets to concerts and other entertainment events and purchasing flowers and gifts. But did you know that they are also there to help with more unusual tasks?As I continue to shelter in place with my family in San Antonio, we’ve been working on home repairs and upgrades. When it was time to look for a new stove top, I decided to hand the search over to Miss Rebecca, a Platinum Concierge.

After giving the stove’s dimensions and what types I was looking for, Miss Rebecca asked me a series of questions including: price range; just a stovetop or an oven too; gas, electric or glass top; number of burners; grill or no grill; and stovetop color. We were on the phone for about 15 minutes. By the end of the call, she informed me it would take about three days to compile the information.

Related reading: No travel, no problem: 6 Amex Platinum benefits you can use from home

(Photo by Jaroslav Pachy sr/Shutterstock)
(Photo by Jaroslav Pachy sr/Shutterstock)

Exactly three days later, I had a full list of great stovetop options, ranging from $400 to $1,000, to choose from. Once I make a final decision, the concierge can arrange to have the stovetop delivered and installed.

As I was waiting on the line, Miss Rebecca told me that American Express also offered other resources to help cardmembers as we continue to stay in our homes during the COVID-19 pandemic, including creating a personalized daily or weekly calendar of activities for all ages. Below are six options for you to consider.

Find COVID-19 updates on TPG’s coronavirus hub page and sign up for our daily newsletter for the latest news.

Travel wish list

Luxury beach with mountain in Mauritius. Sandy beach with palms and blue ocean. Aerial view (Photo by Nuture/Getty Images)
A luxury beach with a mountain in Mauritius. (Photo by Nuture/Getty Images)

Your concierge can work with you to create a wish list for family, solo or group travel so you’ll be ready to go once the pandemic subsides. Inspirations include traveling to baseball stadiums across the country, getting stamps in a National Park Passport or booking a trip to Mauritius (the current favorite on my personal wish list). Concierge services include research on sightseeing ideas and ideas for unique experiences.

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Related reading: 7 far-flung and obscure spots to add to your bucket list

Science ideas for kids

(Photo by Rawpixel.com/Shutterstock)
Take your kids to online summer camp to keep them busy. (Photo by Rawpixel.com/Shutterstock)

I’ve been in the house with a restless and surly 14-year-old and a very active seven-year-old. Parking them on iPads or in front of the television as I work (don’t judge me) only goes so far. The concierge has several resources, including:

  • A link to the Mommy Poppins website -- which covers 11 cities and a national tab -- yields a treasure trove of resources: Boredom busters; online summer camps; online tutoring/classes; and virtual parties.
  • For kids who like to cook, there’s the Kitchen Pantry Scientist website, where they can do things like balloon experiments, fun with dry ice, making giant soap bubbles and a series of how-to science videos.
  • For your budding space geeks, there’s the California Institute of Technology’s Jet Propulsion Laboratory website, a gold mine of space-related projects and activities.

Education

(Photo by Mr.Whiskey/Shutterstock)
Enjoy inspirational speeches via the TEDTalks website. (Photo by Mr.Whiskey/Shutterstock)

When you’re trapped in the house for hours on end, you may want to brush up on your skills or just learn new things. The Amex Platinum Concierge has a full list of resources, including: Khan Academy for students ages 2-18; Scholastic Learn At Home For Families; language apps such as Duolingo, Babbel or Rosetta Stone; the TEDTalks of more than 3,300 speakers; Class Central Online Courses, comprised of more than 500 online courses from the eight Ivy League schools; and the Udemy online academy.

Pro tip: Check your local library’s website. You may be able to get free access to Rosetta Stone, which usually costs between $80 and $250.

Theme park virtual tours

Sea World Orlando guests don masks to ride the Mako roller coaster, in Orlando, Fla., Thursday, June 11, 2020. The park reopened on Thursday requiring guests to wear masks after having been closed since March 16 due to the coronavirus pandemic. Mako is the tallest roller coaster in Central Florida. (Joe Burbank/Orlando Sentinel/Tribune News Service via Getty Images)
Sea World Orlando's Mako is the tallest roller coaster in Central Florida. (Joe Burbank/Orlando Sentinel/Tribune News Service via Getty Images)

Although Walt Disney World and Universal Orlando are now open with strict social distancing rules in place, you may not feel comfortable taking the kids for a visit. The concierge offers links to virtual tours to Walt Disney World’s Magic Kingdom, Animal Kingdom, and Epcot. There’s also The Great Lego Race and Miniland USA virtual tour at Denmark’s LEGOLAND and virtual tours of Discovery Cove and option to “ride" roller coaster Mako at SeaWorld Orlando.

Related reading: 14 ways to travel the world without leaving your sofa

Working and studying remotely

(Photo by Sergei Lapitckii/Shutterstock)
Your concierge can help you find the best portable Wi-Fi hotspots. (Photo by Sergei Lapitckii/Shutterstock)

As we continue to be stuck at home due to the coronavirus pandemic, you can call a concierge to research the best video conferencing services, find out how to rent a high-speed pocket Wi-Fi for internet access or seek options for how students can collect personal belongs left behind at school when asked to vacate.

For pets

(Photo by Prystai/Getty Images)
Let your Amex Platinum Concierge ensure that your pets get what they need during the pandemic. (Photo by Prystai/Getty Images)

If you have pets, you may not want to go out to pick up their food, medication or toys. Your concierge can help you find online resources to place an order with companies including Petco, PetMeds, PetCareRX and Chewy. If you need more help, the concierge can help you find pet sitters, pet walkers, pet care and mobile pet grooming in your area.

Bottom line

With cardmembers questioning whether there’s enough coronavirus-related perks to keep carrying the travel perks-heavy Amex Platinum card, it’s always nice to find an existing benefit that can help justify the card’s $695 annual fee (see rates and fees). Now is the perfect time to think about all those pesky tasks and projects that could use the professional touch of an Amex Platinum Concierge.

For rates and fees of the Platinum Card, please click here.

Featured image by Don’t just take one concierge’s word for it — take the word of a few. Image courtesy of Shutterstock.
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023