This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
For the third time in less than a week, United is making headlines for mishandling a dog. On Tuesday, TPG broke the tragic story of the death of a dog placed in the overhead bin on a United flight. Then, United misdirected a family’s dog bound for Kansas City, who ended up in Japan instead. United later chartered a flight to reunite the dog with its owners.
Now, it’s been revealed that on Thursday, United diverted a flight after realizing a dog had mistakenly been loaded on the wrong plane. TPG reader Michael Jones was traveling back from Fort Myers (RSW) to Akron, OH (CAK) with his parents Bryan and Karen when their pet Dudley was loaded onto the wrong connecting flight in Newark (EWR).
Instead of being loaded onto their United regional carrier ExpressJet flight 4091 from Newark to Akron, United loaded Dudley onto ExpressJet flight 3996 from Newark to St. Louis (STL). United told the Jones family that the mistake occurred because of a change of gate — although Michael notes that this change happened hours before departure.
The error was discovered in the air. Just over Columbus, OH, the flight made a sweeping turn to divert to Akron-Canton Regional Airport (CAK) to drop off the pet at its proper destination.
After dropping off the pet, the 50-seat Embraer ERJ-145XR (registration N17159) continued to St. Louis (STL). The flight was originally scheduled to arrive at 4:45pm, and ended up landing at the destination airport at 6:56pm.
According to a statement from United to TPG, the dog was “safely delivered to its owner.“ All passengers on the diverted flight were provided compensation for the delay, although the airline declined to share the amount.
United has told the Jones family that the $348 cost for checking Dudley one-way from Fort Myers to Akron would be refunded. However, the fee hadn’t been refunded as of Saturday morning.
This article was updated after publishing to include information from the Jones family, who provided TPG proof that it was their dog, Dudley, who was mishandled.
Featured image by Robert Alexander/Getty Images
With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel.
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards