Want to Reach an Airline’s Customer Service Team? Try Slam Poetry.

Mar 9, 2018

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Airlines will try just about anything to engage with customers on social media. In fact, Facebook or Twitter can sometimes even be the quickest and easiest way to communicate with airlines’ customer service teams.

The latest example? This poetic Facebook exchange with Norwegian Air.

A passenger named Gus was dissatisfied with his flying experience, so he vented his frustrations in couplets on the carrier’s Facebook page:

Not to be upstaged, Norwegian’s customer service team responded in verse, too:

Further down in the thread, the Norwegian team asks Gus to message them privately with his booking information, leaving us all on a cliffhanger as to how this poetic exchange ends.

No word yet if Norwegian will be including rhyming dictionaries in its seat-back pockets from here on out.

H/T: One Mile at a Time

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